Note
Access to this page requires authorization. You can try signing in or changing directories.
Access to this page requires authorization. You can try changing directories.
Important
Beginning March 10, 2025, partners will be able to schedule billing frequency changes for end-of-sale (EOS) and EOS with conversions offers. Midterm billing frequency changes for triennial offers will be blocked starting April 1, 2025.
Appropriate roles: Admin agent | Billing admin | Sales agent
Managing your subscription involves managing two key aspects: the term duration and the billing frequency. The term duration refers to the length of time you commit to the subscription, while the billing frequency dictates how often you're billed for the subscription licenses.
There are three methods for updating billing frequency and two options for updating your term duration:
- Immediate changes: This method allows for a mid-term update to your subscription term and billing plan.
- Scheduled changes at renewal: This method is a planned update that you can set to occur at the time of your subscription's renewal. It enables you to adjust both the term duration and billing frequency in one go, according to the schedule you set.
- Billing cycle changes: This method lets you alter the billing frequency alone. The changes take effect at your next billing cycle.
In the new commerce experience, you can confirm what changes can be made to any term duration and billing frequency combination (also referred to as billing plan) because all eligible changes are made available. If a change to billing frequency or term duration is grayed out or doesn't populate in Partner Center, it indicates the change isn't eligible. Each method comes with specific rules and eligibility criteria. If certain options aren't visible, refer to the relevant sections to understand the reasons behind their unavailability.
Mid-term changes
Partners can help customers to take these actions on their billing plan outside of the renewal period:
- Move to a longer term duration mid-term. Customers can't move to a shorter term duration mid-term.
- Change the billing frequency at the same time that you change the term duration to a longer term duration. Only when changing your term, can you also update the billing frequency.
- Only changing the billing frequency isn't a supported immediate change for active subscriptions unless you have a triennial term subscription.
Note
Terms available depend on the product and SKU combination. For example, in some cases the Annual or Triennial term might not be supported for a particular product SKU and doesn't show as an available term within the dropdown. If you have a Triennial term subscription, you can change the billing frequency from annual to monthly and vice versa. However, this capability will be discontinued starting on April 1, 2025.
Eligible mid-term changes
| Term duration | Billing frequency | Term and billing changes accepted |
|---|---|---|
| Triennial | Triennial (Upfront) | Can't be changed mid-term |
| Triennial | Annual | Can't be changed mid-term |
| Triennial | Monthly | Can't be changed mid-term |
| Annual | Annual (Upfront) | Triennial term with Monthly, Triennial, or Annual billing plan |
| Annual | Monthly | Triennial term with Monthly, Triennial, or Annual billing plan |
| Monthly | Monthly (Upfront) | Annual term with Monthly or Annual billing plan or Triennial term with Monthly, Triennial, or Annual billing plan |
To change term and billing frequency:
- Go to the customer's subscription page and select the subscription that you want to change.
- Select the new term duration in the dropdown list.
- Select a different billing frequency in the next dropdown list.
- Select Submit.
Some lifecycle states disallow mid-term changes.
- End of Sale: No term changes allowed, no billing frequency changes.
- Generally available (GA and end of sale with conversions (EOSWithConversion) term changes are allowed. Billing changes are allowed only if term is also changed.
- Upgrades to end of sale SKUs and terms are not allowed.
- Upgrades to generally available (GA) end of sale with conversion SKU and term are allowed.
Note
If you change the term or billing plan of a subscription with a promotion, eligibility for the new billing plan or term is validated and might not be applicable. If the updated subscription is eligible for a different promotion, it automatically applies.
Mid-term Changes to Billing cycle frequency changes only
Beginning April 1, 2025, immediate billing cycle frequency changes are not supported in Partner Center.
Eligible changes for mid-term billing frequency changes
| Term duration | Billing frequency | Billing frequency changes accepted |
|---|---|---|
| Triennial | Triennial (Upfront) | None |
| Triennial | Annual | None (updated on April 1, 2025) |
| Triennial | Monthly | None (updated on April 1, 2025) |
| Annual | Annual (Upfront) | None |
| Annual | Monthly | None |
| Monthly | Monthly (Upfront) | None |
Scheduled changes at renewal
To update the term and billing frequency to be applied on your next renewal:
- Go to the customer's subscription page and select the subscription that you want to change.
- Select Manage renewal. A side panel displays the current billing frequency and a dropdown list that has the options for changing the term and billing plan.
- Select a new term and billing plan.
- Submit changes.
Eligible changes at renewal
Note
Partners can make any eligible change to their billing term at renewal.
| Term duration | Billing frequency | Billing frequency changes accepted |
|---|---|---|
| Triennial | Triennial (Upfront) | Yes (Annual or Monthly) |
| Triennial | Annual | Yes (Triennial or Monthly) |
| Triennial | Monthly | Yes (Triennial or Annual) |
| Annual | Annual (Upfront) | Yes (Monthly) |
| Annual | Monthly | Yes (Annual) |
| Monthly | Monthly (Upfront) | None |
Billing frequency for End-of-sale offers
End-of-sale scenarios can apply to entire product/SKUs, regions/markets, and specific term and billing plans. Mid-term or immediate changes to billing frequency for "End of sale" offers are not supported, however, partners can schedule changes to billing frequency that will take effect at renewal. This applies to both existing subscriptions and during a mid-term upgrade to an "End of sale" destination SKU.
Target (different term/billing/SKU)
- End of sale: Term cannot be changed on renewal, but scheduled changes for billing frequency are allowed as long as the term supports the billing frequency.
- End of sale with conversion: Term and billing frequency can be changed at renewal.
End of sale and end of sale with conversion SKU terms are not eligible for purchase, only renewals. Trials renewing to an end of sale SKU term can't change billing frequencies. End of sale with conversion SKUs allow partners to specify the term and billing plan when renewing from the trial to the paid SKU.
To learn more about End-of-sale offers, refer to Manage end-of-sale offers.
Billing frequency changes in legacy
Billing frequency is changed at the order level. After billing frequency is changed, the revised billing cycle is applied to all the subscriptions within that order.
Use the following steps to change the billing frequency of an online service for a customer:
- Sign in to the Partner Center and select Customers.
- Select the customer whose subscription billing frequency you want to change.
- On the customer's page, select the subscription that you want to change.
- On the Subscriptions page, you can see the current billing frequency. Scroll down, and under Billing frequency, select Monthly or Annual.
- A confirmation window appears with important information about changing billing frequency, and a list of the subscriptions about to be changed. Select OK to make the change.
- The new renewal date is displayed with the user's subscription information. You can see the changed billing frequency in the subscription details.
Related content
To see examples of reconciliation files following billing frequency changes:
- In new commerce, refer to Billing for one-time and recurring purchases in new commerce.
- For legacy, refer to Renew with annual billing and convert to monthly billing, and Change license quantity and convert from monthly to annual billing.
To make changes to billing frequency through API:
- For new commerce, refer to Update a subscription by ID - Partner app developer.
- For legacy, in addition to the previous API, you can also use Change the billing cycle for a customer subscription.