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Outlook closes unexpectedly with the error (Microsoft Outlook has stopped working) during startup with the Microsoft Dynamics CRM 2011 client installed

This article helps you fix an issue in which you get the "Microsoft Outlook has stopped working" error when starting Outlook with the Microsoft Dynamics CRM 2011 client installed.

Applies to:   Microsoft Dynamics CRM 2011
Original KB number:   2821083


Starting Microsoft Office Outlook configured to a Microsoft Exchange Online mailbox with the Microsoft Dynamics CRM 2011 client installed results in the following error:

Microsoft Outlook has stopped working
Windows is collecting more information about the problem. This might take several minutes.

Furthermore, the following message will also be displayed:

Do you want to send more information about the problem?
Additional details about what went wrong can help Microsoft create a solution.

In addition, the following error will be logged in the application event log on the affected computer:

Log Name: Application
Source: Application Error
Date: 2/25/2013 1:48:54 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: computer.domain.local
Faulting application name: OUTLOOK.EXE, version: 14.0.4760.1000, time stamp: 0x4ba8fefd Faulting module name:, version: 4.0.30319.1, time stamp: 0x4ba1e39f
Exception code: 0xc0000005
Fault offset: 0x000b145a
Faulting process id: 0xf40
Faulting application start time: 0x01ce1388bca5f53f
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE
Faulting module path: C:\Windows\assembly\NativeImages_v4.0.30319_32\System.DirectorySer#\<ID>\
Report Id: <ID>


This issue can occur if the Microsoft Outlook user's password for Microsoft Exchange Online recently changed (or is a temporary password) and the user has not updated the password in the Credential Manager applet within the Control Panel.


Update the user's password in Credential Manager.


If the user's password is only a temporary password, they will need to change it first by logging on to Office 365 portal.

  1. On the affected computer, open the Control Panel.
  2. Select User Accounts.
  3. Select Manage Your Credentials.
  4. Locate and select the affected user account that is configured for Exchange Online.
  5. Click Edit.
  6. Type in the new password in the Password field.
  7. Click the Save button.
  8. Close the Credential Manager.