Send Dynamics 365 Customer Voice surveys

  • Module
  • 10 Units
Beginner
Functional Consultant
Business User
Dynamics 365
Customer Voice
Sales

Learn about the various methods that Dynamics 365 Customer Voice provides to help you send powerful surveys to capture feedback from customers and employees.

Learning objectives

In this module, you will:

  • Learn how to create email templates to send from Dynamics 365 Customer Voice.
  • Learn how to email surveys directly from Dynamics 365 Customer Voice.
  • Discover the different methods of sending surveys, including with direct links and QR codes.
  • Send survey reminders and learn how to interpret the survey distribution report.

Prerequisites

Completion of the Create customer surveys with Dynamics 365 Customer Voice module