"The operation could not be completed due to a failure on the server" error when you change a user in Microsoft Management Reporter

This article provides a resolution for the issue that you can't change or add a user in Microsoft Management Reporter.

Applies to:   Microsoft Dynamics GP, Microsoft Dynamics AX 2009, Microsoft Dynamics SL 2011
Original KB number:   2689401

Symptoms

When you try to change or add a user in Microsoft Management Reporter, you receive the following error message:

The operation could not be completed due to a failure on the server

Cause

Cause 1

The Active Directory user does not have a display name. See Resolution 1 in the Resolution section.

Cause 2 - only applies to Management Reporter 2012

The user account running the services is a Local System user.

Resolution

Resolution 1

In Active Directory, the user does not have a display name. The user must have a display name for Management Reporter Security to work correctly.

Resolution 2

1. Open the Configuration Console for Management Reporter 2012.

2. Select Management Reporter Services in the left navigation pane.

   1. Select Remove Application Service and then choose Yes.
   2. Select Remove Process Service and then choose Yes.

3. To reinstall both services, select File and then select Configure.

   1. Mark only the Management Reporter Application Service and the Management Reporter Process Service, and then select Next.
   2. In the Service account section, select the Account drop-down, choose NT AUTHORITY\NETWORK SERVICE or use a dedicated domain\username account with the proper permissions.
   3. Complete the remaining sections and then select Next.
   4. Select Configure to add both services.