Cannot access Device preparation policies page on Intune

Question

Anytime I get to the device preparation policy page I get an error message.

When I perform the self-diagnostic this is what I get.

Any way to fix this issue?

Answer 1

Hi,

Thank you for posting in Microsoft Q&A forum.

Which user you are using when the error appears? Please check if the required RBAC permissions and other prerequisites are set for the user. Refer to the official article:

Windows Autopilot device preparation requirements

Thanks for your time. Have a nice day!

Best regards,

Simon

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Answer 2

Hi,

From the current information, it is needed to check some logs based on your specific environment. I suggest creating an online support ticket to get more help. Here is the support link:

https://learn.microsoft.com/en-us/mem/get-support

Thanks for your understanding. Have a nice day!

Best regards,

Simon

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