Resolving 'Not-In-Compliance' Error for Phone Device with Microsoft Account

Question

Resolving 'Not-In-Compliance' Error for Phone Device with Microsoft Account

Kristina Radovic 0 Microsoft Employee

I installed the Company Portal and other relevant apps to connect a phone device with a Microsoft account. However, the passkey cannot be created, and the error message displayed in MS Defender is 'Not-In-Compliance'. What steps can be taken to resolve this issue?

Pauline Mbabu 1,710 Reputation points Microsoft Employee

2025-05-21T08:01:22.9+00:00
Hello @Kristina Radovic ,
Kindly check the Device Compliance status in the Company Portal app. If something isn’t compliant, the app will guide you on how to fix it. https://learn.microsoft.com/en-us/intune/intune-service/user-help/check-compliance-on-your-device-android
If your organization uses Microsoft Intune, your device must meet its compliance policies too. You can:

Review the policies

Fix any issues using the steps provided
https://learn.microsoft.com/en-us/intune/intune-service/user-help/check-compliance-microsoft-intune-app-android
You also mentioned having trouble with passkey setup, would you kindly elaborate if you encountered an error while trying to set up or what was the challenge here?

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Pauline Mbabu 1,710 Reputation points Microsoft Employee

2025-05-21T08:01:22.9+00:00

Hello @Kristina Radovic ,
Kindly check the Device Compliance status in the Company Portal app. If something isn’t compliant, the app will guide you on how to fix it. https://learn.microsoft.com/en-us/intune/intune-service/user-help/check-compliance-on-your-device-android
If your organization uses Microsoft Intune, your device must meet its compliance policies too. You can:

Review the policies

Fix any issues using the steps provided
https://learn.microsoft.com/en-us/intune/intune-service/user-help/check-compliance-microsoft-intune-app-android
You also mentioned having trouble with passkey setup, would you kindly elaborate if you encountered an error while trying to set up or what was the challenge here?

Answer 1

Hi,

Thank you for reaching out!

I did check compliance and fix that issue :)

But the problem related to the PassKey was still open, so I raised a Ticket to HelpDesk in order to solve it. I don't know what exactly they did, but now I can open Teams/Outlook and other Apps on my Work profile, so the ticket is Closed.

The problem is that I want to create one, there is a sign in step, and then I got the message "No available sign-in for Company Portal".

Still, if you have an idea what is the reason for PassKey to not be able to be generated, please provide me an answer.

Thank you in advance,
Kristina

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Resolving 'Not-In-Compliance' Error for Phone Device with Microsoft Account

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