Why are these two compliance-related rules showing as non-compliant, even though the compliance policies are correctly assigned and the enrolled user is present ?

Question

Hello,

I am encountering an issue at work where several PCs are being reported as non-compliant. Specifically, under the Default Compliance Policy, the following rules are flagged as non-compliant:

Has a compliance policy assigned

Enrolled user exists

However, the assigned user does exist, is correctly enrolled, and is also set as the primary user of the device.

Could you please advise on possible causes or solutions for this issue?

Thank you in advance for your support.

Best regards, Arthur

Answer 1

We’ve been experiencing the same issue since Friday, the 22nd — all newly enrolled devices (Microsoft Surface) are showing this error, does anyone know if this is related to the Microsoft Intune Portal service degredation: IT1142323

Answer 2

Two things - Ask the primary user to authenticate on company portal app and also assign a compliance policy address this. The default policy has limited number of parameters and I almost never use it.