Samsung Knox Intune Integration Issue

Question

Hello Guys,

I wanna to blocking SIM Card in my Company's Samsung devices and i found the way but it didnt going well i got some stucks. Firstly I add "Knox Service Plugin" in apps and created new OEM Policy in intune. After this point I created Enrollment Type and Configurations and Enrolled Devices in intune. all stucks are begine after this point. Installed "Knox Service Plugin" devices with intune but they didnt get policy from intune i think. The KSP give [12001] fatal error and say "Knox policies could not be update. Please Try Later" i can not fix it what i can do . Do you have any idea how can i fix it please help me. I have to Images but i can not add it if someone help me i can share Scren Shots and Photos Thanks.

Answer 1

Hello Dogukan Ucer,

Error 12001 means one of the mandatory fields is empty or misconfigured in the OEM profile. Please confirm all settings are properly configured in the OEM profile and no overlapping profiles.

Refer to: https://learn.microsoft.com/en-us/intune/intune-service/configuration/android-oem-configuration-overview

https://docs.samsungknox.com/admin/knox-platform-for-enterprise/knox-service-plugin/references/error-codes/

For further troubleshooting, refer to: https://learn.microsoft.com/en-us/intune/intune-service/user-help/samsung-knox-errors-android

Hope this helps!

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