How can I prove ownership to microsoft of my second hand surface pro 7

Question

How can I prove ownership to microsoft of my second hand surface pro 7

Aaron 0

Hi all,
I've purchased a second hand surface pro 7, and it's still registered to the original owner through on.microsoft.
How do I go about proving ownership to microsoft so this can be removed?

Awwab Asif 35 Reputation points

2025-09-22T13:14:06.6266667+00:00
To have a second-hand Surface Pro 7 removed from the original owner’s Microsoft account (especially if it’s still registered through Microsoft’s device management or Autopilot), you’ll need to prove ownership to Microsoft. Here’s how you can approach this:

1. Gather Proof of Ownership

Microsoft typically requires proof that you legally own the device. This can include:

The original purchase receipt (if you have it, or if the seller can provide it)

A receipt or invoice from the second-hand sale (e.g., eBay, CEX, or other retailer)

Photos of the device’s serial number (usually on the kickstand or box)

Any correspondence with the seller

2. Contact Microsoft Support

You’ll need to open a support ticket with Microsoft. When you do:

Clearly explain that you purchased the device second-hand and it’s still registered to the previous owner.

Attach your proof of purchase and a photo of the serial number.

Request that the device be removed from the previous owner’s account or from Autopilot/Intune management.

You can start this process here: Contact Microsoft Support

3. Register the Device to Your Account

Once Microsoft confirms your ownership and removes the device from the previous owner’s account, you can register it to your own Microsoft account:

Go to account.microsoft.com/devices

Sign in and select “Register device”

Enter your Surface Pro 7’s serial number 1

4. If You Bought from a Store

If you bought the device from a reputable retailer, they may also be able to help provide proof of the device’s origin, which can help your case with Microsoft

Note: If the device is managed by a company (e.g., via Intune/Autopilot), only the original organization can remove it from their management. Microsoft support can sometimes escalate this if you provide sufficient proof, but it may take time

Note: I am not affiliated with Microsoft. This response is based on my independent experience research and knowledge as part of the tech community.

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