Organization FAQs

A: Get the following benefits from joining Azure DevOps:

• First five users free (Basic license)
• Azure Pipelines:
  • One Microsoft-hosted CI/CD (one concurrent job, up to 30 hours per month)
  • One self-hosted CI/CD concurrent job
• Azure Boards: Work item tracking and boards
• Azure Repos: Unlimited private Git repos
• Azure Artifacts: Two GiB free per organization

For more information, see Azure DevOps pricing.

A: You might be using an unsupported browser. For the best experience, ensure you're using a supported browser.

A: Find Visual Studio subscriptions that include Azure DevOps.

A: If you forgot your organization name, sign in to your Visual Studio profile, where you can view a list of your organizations.

A: Find your organization's geography.

A: See the following articles:

• Change your project name
• Change your organization geography
• Change your project process from Agile to Scrum
• Change your project process from Scrum to Agile
• Change your project process from Basic to Agile

For more information, see Plan your Azure DevOps organization structure.

A: Sorry, we don't support localization in the Azure DevOps service. We do support localization in the on-premises version of Azure DevOps.

A: You can create multiple organizations. But instead of creating another organization, you might consider creating another project. Your organization can have unlimited private projects by using Git or Microsoft Team Foundation Version Control.

There's no limit to the number of organizations that you can join.

A: Some features require you to install an extension, which might be available for free or paid.

A: Create an organization.

A: Yes, multiple projects help you keep work separate when you have development projects for different teams. Only one project collection is supported.

For more information, see the following articles:

• About projects and scaling your organization
• Create a project

A: Yes, you can delete a project that you don't use anymore.

A: Yes. See Delete or recover your organization.

A: Your choice of account type affects how you control access and authenticate users for your organization.

When you sign up with a Microsoft account:

• You're solely responsible for managing access to your organization.
• All users must sign in with Microsoft accounts.

When you sign up with a work or school account:

• Your organization is automatically connected to your directory in Microsoft Entra ID.
• All users must be members in the connected directory to get access to your organization.
• The directory administrator has control over who can join the directory.
• You sign in with work or school accounts, or with Microsoft accounts if your company allows that.

To add users to the directory, be a directory administrator. If you can't access, work with your directory administrator to add users. Learn more about work or school accounts for your organization.

You have to choose between a "work or school account" and your "personal account" when you sign in with an email address (for example, jamalhartnett@fabrikam.com) shared by both accounts. Although both identities use the same sign-in address, they're separate and have different profiles, security settings, and permissions.

• Choose Work or school account if you want to use your directory to authenticate users and control organization access. This option limits access to members in your organization's directory. In this case, all other users also must sign in with work or school accounts.

• Choose Personal account if you want to use your Microsoft account with Azure DevOps. In this case, all other users also must sign in with Microsoft accounts.

If your sign-in address is shared by both your personal Microsoft account and your work or school account, but the selected identity doesn't have access, you can't sign in. Although both identities use the same sign-in address, they're separate and have different profiles, security settings, and permissions. Sign out completely from Azure DevOps by completing the following steps. Closing your browser might not sign you out completely. Sign in again and select your other identity:

1. Close all browsers, including browsers that aren't running Azure DevOps.

2. Open a private or incognito browsing session.

3. Go to this URL: https://aka.ms/vssignout.

   A message displays, "Sign out in progress." After you sign out, you're redirected to the Azure DevOps @dev.azure.microsoft.com webpage.

   Tip

   If the sign-out page takes longer than a minute, close the browser and try again.

4. Sign in to Azure DevOps again. Select your other identity.

A: Yes, see Disconnect your organization from Microsoft Entra ID and Connect your organization to Microsoft Entra ID.

A: See the Data protection overview.

A: Yes, your code and your intellectual property are yours. Review our terms of service and privacy policy.

A: You can find it here: Azure DevOps SLA.

A: You can try Subscription Support or for more information, see Set up Visual Studio FAQs.

A: You might not find the user for one of the following reasons:

• The user isn't in your organization, or the user doesn't have organization access. Learn how to add a user to your organization.
• The user didn't create a Visual Studio profile or agree to the Terms of Service.
• If you recently added this person to your organization, you might experience a delay before the user appears in the possible organization owners list.
• If your organization uses Microsoft Entra ID to control access, directory members don't appear in the possible organization owners list until they meet the requirements. For more information, see Access Microsoft Entra FAQs.

A: Azure DevOps Administrators can claim ownership of organizations where the current owner and any members of the Project Collection Administrators group are inactive in the Microsoft Entra tenant connected to your organization. For more information, see Resolve inactive organization owner.

A: Yes. If you're a Project Collection Administrator, you can change the organization owner in your organization settings. For more information, see Change the organization owner.

A: Only the organization owner can change the URL. If you're the organization owner, see Rename your organization.

A: Yes, if you're a Project Collection Administrator.

A: Your organization can have only one owner. Only organization owners can do certain actions, so make sure you keep your organization owner updated.

A: Yes. For more information, see Resolve orphaned organization ownership.

A: If our Terms of Service changed since you last signed in, you might need to agree and confirm that your information is up to date.

A: No, this behavior isn't a bug and is currently by design, although we hope to address this behavior soon.

A: The organization owner can do the following tasks, which other users don't have permissions to do:

• Manage billing in the Azure portal
• Pay for users to access the organization
• Pay for more organization services
• Rename the organization URL
• Change the organization owner
• Recover a deleted organization

Project collection administrators (PCAs) can perform all actions done by organization owners, except for recovering a deleted organization, which is a current limitation we're working to resolve.

A: Your list of organizations is associated with the identity that you use to sign in to Azure DevOps.

If you're asked to choose between your personal Microsoft account or your work or school account when you sign in, maybe you selected the wrong identity.

Try to sign out completely from Azure DevOps, then sign in again and select your other identity.

Closing your browser doesn't always sign you out completely. Here's how you can sign out completely:

1. Close all browsers, including browsers that aren't running Azure DevOps.

2. Open a private or incognito browsing session.

3. Go to this URL: https://aka.ms/vssignout.

   You see the message "Sign out in progress." After you sign out, you're redirected to the Visual Studio page @visualstudio.microsoft.com.

   Tip

   If the sign-out page takes more than a minute to sign you out, close the browser and continue.

4. Sign in to Azure DevOps again. Select your other identity.

A: See Delete your organization, which includes prerequisites, precautions, and helpful tips.

A: See Recover your organization.

A: See Get support and provide feedback.

• Access with Microsoft Entra FAQ
• Set up Visual Studio FAQ
• User and permissions management FAQ