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Excel file not loading while status is ready unable to open in safe mode

Anonymous
2019-06-15T08:01:47+00:00

While opening the excel file it opens but not showing any content, only I can top menu bar and all others are in gray our mode. 

Not able to open in safe mode either. 

using Win 10 and Office 2016 on MS365 business

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2019-06-15T09:36:23+00:00

    Hi,

    In File Explorer (Ctrl+E) write "%appdata%" and go throw Microsoft>Excel>XLSTART

    then delete all of the files in the XLSTART folder.

    it will work.

    2 people found this answer helpful.
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  2. Anonymous
    2019-06-15T17:27:44+00:00

    Already tried and problem is still there 

    thanks

    1 person found this answer helpful.
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  5. Anonymous
    2019-06-16T13:40:43+00:00

    Hi Kamal,

    You may check if this issue happens on all of your workbooks or only this particular workbook. If only this workbook has the issue, you may try the following steps to fix the issue:

    1. Go to File > Save As > select a folder on your PC;
    2. Enter a new name > switch Excel Workbook to Web Page > Save;
    3. Open the Web Page file and copy the contents to a new workbook.

    If the issue happens to all of your workbooks, as we cannot reproduce the same issue on our side with the latest version of the Excel application, please go to File > Account > Update Options > Update Now, and see if this issue would be fixed by updating the Excel application to the latest version.

    If updating to the latest version doesn't work, you may also try repairing the application by the following steps:

    1. Search Settings in the search box on your taskbar > click to open it;
    2. Click on Office 365 > Modify > Yes > Online Repair.

    Please let us know if there is any update.

    Best Regards,

    Nathan

    1 person found this answer helpful.
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