Locked out of Microsoft Account – 2FA loop, cannot access OneDrive/Office 365

Question

Hi,

I need urgent help with my personal Microsoft account.

• I am still signed in on OneDrive and Microsoft Office 365 (subscription active).

But whenever I try to sign in elsewhere (Copilot app, account security pages), I am forced into a two-step verification loop.

• My Authenticator app on phone was not working properly so I had disabled Authenticator, but my SMS and alternate email are both configured as sign-in methods.
• I can receive OTP code on email, but after entering that correctly I get asked to confirm last 4 digits of my phone. Once done, I get this message :-

  “Try another verification method. That verification method isn’t working right now.”

  This blocks me from managing my sign-in methods or removing the broken Authenticator.

⚠️ This is critical because I rely on this account for OneDrive storage and Office 365. If I get signed out from these sessions, I risk losing all access to my files and subscription.

Please escalate this case for a manual reset of my 2FA/security proofs so SMS/email become the active methods and I can log in normally again.

Additional info (for verification):

• Account email: ******@gmail.com
• Alternate email: ******@yahoo.co.in
• Phone last 4 digits of phone: ****4183
• Date problem started: Android phone authenticator app started creating problems about a month ago. I started to troubleshoot about one week ago

Thank you,

Ashok Joglekar

backend reset case

manual reset of security proofs / 2FA methods

cannot self-service reset

one-drive and office 365 access threatened