can't log in - loop with microsoft authenticator

Question

I can't log into my hotmail account. It keeps saying my password is invalid and authenticator doesn't work. I'm in an endless loop.

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Moved from: Exchange Online

Answer 1

Hey there! Nice to meet you!

If I may ask, may I have the exact error message upon using the authenticator?

Do you have access to the security information/verification methods, phone, or email address linked to the account?

Do you see any unfamiliar email addresses/phone numbers upon signing in to your account?

Did you have two-factor authentication (2FA) active on the account? If yes, do you still have the 25-character recovery codes?

Lastly, may I know when was the last time you successfully signed in to your Microsoft account?

Best regards,

Darhyl