Unable to renew App Service Domain for Static Web App: Subscription is not eligible to create an App Service Domain

Question

I currently have a static web app with an App Service Domain that is about to expire. When I try to renew the domain I get an error: Subscription

Answer 1

Hello Frederik Baun Hansen, Thanks for providing the details:

When renewing an App Service Domain for your Static Web App, the portal returns:

“Subscription <subscription-id> is not eligible to create an App Service Domain.”

You’ve already confirmed: MCA “Azure Plan” (usage‑based), no spending limit, active card, Owner role, Microsoft.DomainRegistration registered, and the domain is still within the renewal window.

This message comes from the commerce/eligibility checks enforced for App Service Domains.

Microsoft’s official prerequisites require:

• Paid App Service plan (not Free/F1).
• No spending limit on the subscription.
• Public Azure cloud (national clouds aren’t supported).
• Some subscription types must have sufficient usage history; free‑trial or credit‑based offers are not supported for App Service Domains.

If all of the above are satisfied and renewal still throws “subscription not eligible”, it indicates the subscription’s domain purchase/renewal eligibility flag is blocked in the commerce backend and needs to be re‑enabled by Microsoft Support.

So please Re‑validate below prerequisites once before raising support ticket:

1. Confirm your app’s plan is Basic (or higher), not Free/F1.
2. Confirm spending limit is removed (you already did).
3. Verify your domain/TLD is one of the supported TLDs for App Service Domains (e.g., .com, .net, .org, .in, .biz, .co.uk, .org.uk, .nl, .co.in).
4. Ensure contact info in the domain blade is complete and accurate (ICANN requirement).

Reference: https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain

Retry renewal from the App Service Domain blade: Use the Domain renewal action in the blade while you’re within the renewal window; if the portal shows domain not in renewal time range, that state is surfaced by the provider.

If the same “subscription not eligible” error persists then open a Billing & Subscription support ticket as the block is enforced by commerce eligibility, it is not an RP registration or RBAC issue.

1. Category: Billing & Subscription (not App Service runtime).
2. Ask support to verify and re‑enable “App Service Domain purchase/renewal eligibility” on your subscription.
3. Include the exact error string and that you meet all documented prerequisites (paid plan, no spending limit, public region, supported TLD).

Follow the below steps to open azure support ticket:

You can contact Azure support directly using the links below:

https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview

Follow the instructions to provide details about the issue.

1. In the Resources menu, go to the Help section and select "Support + Troubleshoot." In the "Support + Troubleshoot" window on the right, type "Billing" in the search box, select Billing, and click "Next."
2. Select your subscription and click "Next." You will see some suggestions to fix the problem. If not, follow the steps below.
3. Scroll down and you'll find the 'Contact Support' option. From there, select 'Create Support Request'.
4. Enter a description of the issue (Issue Type , Subscription, Summary, Issue Type - Support with Billing, Issue Detail Type) When the solution reappears, click 'Back to support request'. Click Next to create a billing support ticket.

Kindly let us know if the above comment helps or you need further assistance on this issue.

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Thanks,

Suchitra.