install help

Question

I purchased Office Home & Student 2021 but when I download the installer its for Microsoft 365 and Business Pro and the installer needs OS 14.. My computer is up to date with Ventura 13.7.8

Thank you, I am at wits end...

Answer 1

It seems you are encountering issues with the installer for Office Home & Student 2021, which is intended for macOS. The installer you are downloading may be for a different version, such as Microsoft 365 or Business Pro, which could explain the compatibility issue with your operating system version.

To resolve this, ensure that you are downloading the correct installer for Office Home & Student 2021. You can verify this by checking the official Microsoft website or your Microsoft account to ensure you are accessing the right product. If the installer still does not work, you may want to try the following steps:

1. Clear your browser cache and try downloading the installer again.
2. Use a different web browser to see if that resolves the issue.
3. If the problem persists, consider contacting Microsoft support for further assistance.

Make sure your macOS is compatible with the version of Office you are trying to install, as Office Home & Student 2021 should work with macOS Ventura.

Answer 2

Hello! Office 2021 for Mac is only compatible with the three most recent versions of macOS (macOS 26.0 "Tahoe", macOS 15.0 "Sequoia", and macOS 14.0 "Sonoma"). It is not compatible with macOS 13 or earlier.

You can check this at:

https://support.microsoft.com/en-us/office/office-2021-and-office-ltsc-for-windows-and-mac-faq-d574cf0b-3ebc-42cf-9035-a3b837e0463c

• See What are the operating system requirements for Office 2021 for Mac?

To install Office 2021 on a compatible macOS, follow the steps below:

https://support.microsoft.com/en-us/office/download-and-install-or-reinstall-office-2021-office-2019-or-office-2016-7c695b06-6d1a-4917-809c-98ce43f86479#id0edbf=office_for_mac_2019_-_2021