Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
Authenticator MFA problem
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Faizan Ahmad Kakar
0
Reputation points
@Raja Pothuraju I have been using my work account ******@xxxxxx.onmicrosoft.com. I have installed the Microsoft Authenticator App in my mobile phone through which i was accepting the login requests, unfortunately my phone is reset and now i have lost access. when i trying to login to Microsoft authenticator it sends a code two which i don't have access. can you help solve this out.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
{count} votes
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Raja Pothuraju 43,425 Reputation points Microsoft External Staff Moderator2025-12-09T15:08:40.4933333+00:00 Hello Faizan Ahmad Kakar,
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message:
- Contact phone number (add +Country code)
- Contact email address
- Global admin email address (affected account)
- Country
- TimeZone
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