Support and feedback for Azure Container Storage enabled by Azure Arc (preview)

If you experience an issue or need support during the preview, see the following video and steps to request support for Azure Container Storage enabled by Azure Arc in the Azure portal:

1. Navigate to the desired Arc-connected Kubernetes cluster with the Azure Container Storage enabled by Azure Arc extension that you are experiencing issues with.
2. To expand the menu, select Settings on the left blade.
3. Select Extensions.
4. Select the name for Type: microsoft.arc.containerstorage. In this example, the name is hydraext.
5. Select Help on the left blade to expand the menu.
6. Select Support + Troubleshooting.
7. In the search text box, describe the issue you are facing in a few words.
8. Select "Go" to the right of the search text box.
9. For Which service you are having an issue with, make sure that Edge Storage Accelerator - Preview is selected. If not, you might need to search for Edge Storage Accelerator - Preview in the drop-down.
10. Select Next after you select Edge Storage Accelerator - Preview.
11. Subscription should already be populated with the subscription that you used to set up your Kubernetes cluster. If not, select the subscription to which your Arc-connected Kubernetes cluster is linked.
12. For Resource, select General question from the drop-down menu.
13. Select Next.
14. For Problem type, from the drop-down menu, select the problem type that best describes your issue.
15. For Problem subtype, from the drop-down menu, select the subtype that best describes your issue. The subtype options vary based on your selected Problem type.
16. Select Next.
17. Based on the issue, there might be documentation available to help you triage your issue. If these articles are not relevant or don't solve the issue, select Create a support request at the top.
18. After you select Create a support request at the top, the fields in the Problem description section should already be populated with the details that you provided earlier. If you want to change anything, you can do so in this window.
19. Select Next once you verify that the information in the Problem description section is accurate.
20. In the Recommended solution section, recommended solutions appear based on the information you entered. If the recommended solutions are not helpful, select Next to continue filing a support request.
21. In the Additional details section, populate the Problem details with your information.
22. Once all required fields are complete, select Next.
23. Review your information from the previous sections, then select Create.

Release notes

See the release notes for Azure Container Storage enabled by Azure Arc for information about new features and known issues.

Next steps

What is Azure Container Storage enabled by Azure Arc?