OneDrive local folder name isn't updated after changing the organization name

• Applies to:

  OneDrive for Business

Symptoms 

After the organization name is updated in the Microsoft 365 admin center, the OneDrive folder on your local computer still shows the old organization name.

Cause

Updating the organization name in the Microsoft 365 admin center doesn't update the name in configured clients automatically.

Resolution 

If the name hasn't been corrected on a local machine after 14 days, unlink OneDrive. Before you do this, make sure that OneDrive isn't syncing files. If OneDrive is syncing files, wait for the process to finish or pause the sync. 

Note: Disabling, uninstalling, or unlinking OneDrive on your computer won't cause you to lose files or data. You can always access your files by signing in to your OneDrive account online. 

Unlink OneDrive in Windows 

1. In the taskbar notification area, select the OneDrive icon ( ).

   Note To see the OneDrive icon, you might have to select the Show hidden icons arrow ( ) next to the notification area. If the icon doesn't appear, OneDrive might not be running. To start OneDrive, select Start, type OneDrive in the search box, and then select OneDrive in the search results.

2. Select Help & Settings ( ), and then select Settings.

   

3. On the Account tab, select Unlink this PC > Unlink account.

   Important

   At this point you should consider deleting OneDrive cached credentials.

   1. Select Start, type credentials, and then select Credential Manager from the results.
   2. Select the Windows Credentials tab. Under Generic Credentials, remove any entries that contain OneDrive Cached Credentials.

   You may also consider removing the OneDrive folder through the registry before re-linking the account. Before you modify the regsitry, back up the registry for restoration in case problems occur.

   1. Start Registry Editor.
   2. Locate the HKEY_CURRENT_USER\Software\Microsoft\OneDrive registry key.
   3. Right-click OneDrive, and then select Delete.

4. When the Set up OneDrive window opens, close it instead of selecting Sign in.

   

5. Go to your OneDrive site, and select Sync.

   

Unlink OneDrive in macOS

1. On the menu bar, select the OneDrive icon ( ).

2. Select More > Preferences.

   

3. On the Account tab, select Unlink this Mac > Unlink account. 

4. When the Set up OneDrive window opens, close it instead of selecting Sign in. 

5. Go to your OneDrive site, and select Sync.