Manage customers in Dynamics 365 Customer Insights - Journeys

Intermediate
Business User
Functional Consultant
Dynamics 365
Customer Insights - Journeys

This module covers the basics of contact, accounts, and lead management within Dynamics 365 Customer Insights - Journeys.

Learning objectives

In this module, you will learn how to:

  • Manage contacts and accounts in Dynamics 365 Customer Insights - Journeys.
  • Identify the core concepts of account-based marketing.
  • Score and qualify leads.

Prerequisites

Basic understanding of how to navigate in Dynamics 365 Customer Insights - Journeys