Cannot Submit Exam Booking

Question

I never had a problem before in sign in to book a Microsoft certification before. Now on the very first step, after I put my address details I have an error - which does not even say what kind of error it is.

I am trying to book the AB-730.

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Mod moved from : Microsoft Edge | Website issues | Windows 11

Answer 1

Contact support https://aka.ms/CertificationSupport

Answer 2

The generic "unexpected error" at the address step usually occurs before the handoff to Pearson VUE. In similar scheduling issues, the underlying cause is often a Pearson VUE account block (for example, after multiple failed payments) identified as ERROR_VUE_WIDE_BLOCK.

Take these steps:

1. Try again from the certification’s "Schedule exam" button to rule out a transient issue.
2. If the error persists, contact Certification/Pearson VUE support so they can check whether the Pearson VUE account is blocked and remove any ERROR_VUE_WIDE_BLOCK on the profile.
   • Use the support entry point at https://aka.ms/CertificationSupport and follow the path to Pearson VUE/customer support for exam scheduling issues.
3. After support confirms the block is cleared, return to the exam page and repeat the registration flow (enter address → submit → redirect to Pearson VUE).

If an exam appointment is ever created but no confirmation email arrives, verify it under the Certifications section of the Learn profile to confirm the booking.

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References:

• Exam schedule error - Microsoft Q&A
• MB 500 Certification - Microsoft Q&A
• Register and schedule an exam
• Can’t see my scheduled Microsoft exam?????? - Microsoft Q&A