unknown debit

Question

UNKNOWN debit -didn't ask it and want mony back 98.00

|| | -------- | |ILS| | -------- | מזהה עסקה 81V83963CX8574407

מזהה עסקה 81V83963CX8574407

|| || מזהה עסקה 81V83963CX8574407

|| | -------- | מזהה עסקה 81V83963CX8574407

מזהה עסקה 81V83963CX8574407

|| | -------- | בעל עסק Microsoft Payments U...

בעל עסק Microsoft Payments U...

|| || || | -------- | מזהה בקשת תשלום מפורטת Z744NH4D0OJU

מזהה בקשת תשלום מפורטת Z744NH4D0OJU

Answer 1

1

This forum is just a user to user forum, no-one here has any account access, if you are sure no-one else has access to your banking details, using any Microsoft account you may have, try using the steps they provide on this link to find out what that payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

2

If you are still unable to resolve that payment problem, you will need to contact Microsoft Support directly, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

Follow these steps to understand and get money back for the unknown 98.00 ILS charge from “Microsoft Payments U…” via PayPal:

1. Identify what the charge is for
   1. Sign in to the Microsoft account dashboard at https://account.microsoft.com.
   2. Go to Payment & billing → Order history and look for a transaction on the same date and amount (98.00 ILS) matching “Microsoft Payments U…”.
   3. Also check Services & subscriptions to see if there is an active Microsoft subscription (for example Microsoft 365, Xbox, or another service) with recurring billing turned on that matches this amount.
   4. If there are family members or others who might use this Microsoft account or payment method, ask if they purchased an app, game, subscription, or in‑app content.
   If the charge does not appear in the Microsoft account order history, it may not be tied to that Microsoft account and could be a different PayPal authorization or a potential issue that PayPal must investigate.
2. Use Microsoft’s “Investigate a charge” flow
   1. Go to the Manage your payments page of the Microsoft account dashboard (from the context: “Manage your payments” page) and select Investigate next to the relevant payment method/charge if it appears there.
   2. Follow the on‑screen troubleshooter to see whether the charge is from:
      • A subscription with recurring billing enabled.
      • A purchase made by someone else using the same card or account.
      • A previously declined charge that was retried.
      • A pre‑order or split order that has just shipped.
      • An in‑app purchase from an app or game.
3. If the charge is for a Microsoft subscription and is unwanted
   1. In Services & subscriptions, locate the subscription.
   2. Turn off recurring billing or cancel the subscription so future charges stop.
   3. If the payment is recent and qualifies, request a refund using Microsoft’s subscription refund process (see the refund guidance in the references below). Eligibility depends on product and timing.
4. If the charge is for a Microsoft Store app/game and is unwanted
   1. In Order history, select the order and check if it is eligible for a refund.
   2. If eligible, submit a refund request as described in the Microsoft Store refund article (digital goods like apps and games are only refundable when the offer or local law allows it).
5. If the charge is not recognized at all (possible fraud)
   1. If the transaction appears in the Microsoft account but is not recognized and not linked to any known subscription or purchase, use the Investigate option on the Manage your payments page and follow the guidance.
   2. If the transaction does not appear in the Microsoft account at all, contact PayPal directly using the transaction ID shown in the PayPal details to dispute the payment.
   3. Also contact the bank or card issuer linked to PayPal to report an unauthorized transaction and follow their dispute/chargeback process.
6. About chargebacks
   • A chargeback is when the bank/PayPal reverses a payment because it is disputed as unauthorized. Repeated misuse of chargebacks can be treated as fraud, so always try to use Microsoft’s support and refund options first when the charge is legitimate but unwanted.

If direct self‑service steps do not resolve the issue or a refund is not clearly available, contact Microsoft Support for billing help using the official Microsoft support channels referenced below, and contact PayPal support in parallel since the payment was processed through PayPal.

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References:

• How to investigate a billing charge from Microsoft
• Get a refund for apps and games purchased from Microsoft Store
• Troubleshoot payment option issues
• What is a chargeback?
• investigate a billing charge - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A