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Tutorial: Microsoft Entra single sign-on (SSO) integration with OpsGenie

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In this tutorial, you'll learn how to integrate OpsGenie with Microsoft Entra ID. When you integrate OpsGenie with Microsoft Entra ID, you can:

  • Control in Microsoft Entra ID who has access to OpsGenie.
  • Enable your users to be automatically signed-in to OpsGenie with their Microsoft Entra accounts.
  • Manage your accounts in one central location.

Prerequisites

To get started, you need the following items:

  • A Microsoft Entra subscription. If you don't have a subscription, you can get a free account.
  • OpsGenie single sign-on (SSO) enabled subscription.

Scenario description

In this tutorial, you configure and test Microsoft Entra SSO in a test environment.

  • OpsGenie supports IDP initiated SSO

To configure the integration of OpsGenie into Microsoft Entra ID, you need to add OpsGenie from the gallery to your list of managed SaaS apps.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.
  2. Browse to Identity > Applications > Enterprise applications > New application.
  3. In the Add from the gallery section, type OpsGenie in the search box.
  4. Select OpsGenie from results panel and then add the app. Wait a few seconds while the app is added to your tenant.

Alternatively, you can also use the Enterprise App Configuration Wizard. In this wizard, you can add an application to your tenant, add users/groups to the app, assign roles, as well as walk through the SSO configuration as well. Learn more about Microsoft 365 wizards.

Configure and test Microsoft Entra SSO for OpsGenie

Configure and test Microsoft Entra SSO with OpsGenie using a test user called B.Simon. For SSO to work, you need to establish a link relationship between a Microsoft Entra user and the related user in OpsGenie.

To configure and test Microsoft Entra SSO with OpsGenie, perform the following steps:

  1. Configure Microsoft Entra SSO - to enable your users to use this feature.
    1. Create a Microsoft Entra test user - to test Microsoft Entra single sign-on with B.Simon.
    2. Assign the Microsoft Entra test user - to enable B.Simon to use Microsoft Entra single sign-on.
  2. Configure OpsGenie SSO - to configure the single sign-on settings on application side.
    1. Create OpsGenie test user - to have a counterpart of B.Simon in OpsGenie that is linked to the Microsoft Entra representation of user.
  3. Test SSO - to verify whether the configuration works.

Configure Microsoft Entra SSO

Follow these steps to enable Microsoft Entra SSO.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > OpsGenie > Single sign-on.

  3. On the Select a single sign-on method page, select SAML.

  4. On the Set up single sign-on with SAML page, click the edit/pen icon for Basic SAML Configuration to edit the settings.

    Edit Basic SAML Configuration

  5. On the Basic SAML Configuration section, perform the following steps:

    a. In the Identifier text box, type a URL using the following pattern: https://app.opsginie.com/auth/saml/<UNIQUEID>

    b. In the Reply URL text box, type a URL using the following pattern: https://app.opsginie.com/auth/saml?id=<UNIQUEID>

    Note

    These values are not real. Update these values with the actual Identifier and Reply URL, which is explained later in this tutorial.

  6. On the Set up Single Sign-On with SAML page, In the SAML Signing Certificate section, click copy button to copy App Federation Metadata Url and save it on your computer.

    The Certificate download link

  7. On the Set up OpsGenie section, copy the appropriate URL(s) based on your requirement.

    Copy configuration URLs

Create a Microsoft Entra test user

In this section, you'll create a test user called B.Simon.

  1. Sign in to the Microsoft Entra admin center as at least a User Administrator.
  2. Browse to Identity > Users > All users.
  3. Select New user > Create new user, at the top of the screen.
  4. In the User properties, follow these steps:
    1. In the Display name field, enter B.Simon.
    2. In the User principal name field, enter the username@companydomain.extension. For example, B.Simon@contoso.com.
    3. Select the Show password check box, and then write down the value that's displayed in the Password box.
    4. Select Review + create.
  5. Select Create.

Assign the Microsoft Entra test user

In this section, you'll enable B.Simon to use single sign-on by granting access to OpsGenie.

  1. Sign in to the Microsoft Entra admin center as at least a Cloud Application Administrator.

  2. Browse to Identity > Applications > Enterprise applications > OpsGenie.

  3. In the app's overview page, find the Manage section and select Users and groups.

  4. Select Add user, then select Users and groups in the Add Assignment dialog.

  5. In the Users and groups dialog, select B.Simon from the Users list, then click the Select button at the bottom of the screen.

  6. If you are expecting a role to be assigned to the users, you can select it from the Select a role dropdown. If no role has been set up for this app, you see "Default Access" role selected.

  7. In the Add Assignment dialog, click the Assign button.

Configure OpsGenie SSO

  1. In a different web browser window, sign in to your OpsGenie company site as an administrator

  2. Click Settings, and then click the Single Sign On tab.

    OpsGenie Single Sign-On

  3. To enable SSO, select Enabled.

    Screenshot that shows the "Enabled" checkbox selected.

  4. In the Provider section, click the Microsoft Entra ID tab.

    Screenshot that shows the "Provider" section with the "Microsoft Entra ID" tab selected.

  5. On the Microsoft Entra dialog page, perform the following steps:

    Screenshot that shows the "Single sign-on" section with the "Enable single sign-on" toggle, "S A M L 2.0 Endpoint", and "Metadata U R L".

    a. Copy the App ID URI value and paste it into Identifier (Entity ID) textbox in the Basic SAML Configuration section.

    a. Copy the Reply URL value and paste it into Reply URL textbox in the Basic SAML Configuration section.

    a. In the SAML 2.0 Endpoint textbox, paste Login URLvalue which you copied previously.

    b. In the Metadata Url: textbox, paste App Federation Metadata Url value which you copied previously.

    c. To enable SSO, turn on the Enable single sign-on toggle.

    d. Click Apply SSO settings.

Create OpsGenie test user

The objective of this section is to create a user called B.Simon in OpsGenie.

  1. In a web browser window, sign into your OpsGenie tenant as an administrator.

  2. Navigate to Users list by clicking Users in left panel.

    OpsGenie Settings

  3. Click Add User.

  4. On the Add User dialog, perform the following steps:

    Screenshot that shows the "Add User" dialog with the "Email" and "Full name" text boxes highlighted, and the "Save" button selected.

    a. In the Email textbox, type the email address of B.Simon addressed in Microsoft Entra ID.

    b. In the Full Name textbox, type B.Simon.

    c. Click Save.

Note

B.Simon gets an email with instructions for setting up their profile.

Test SSO

In this section, you test your Microsoft Entra single sign-on configuration with following options.

  • Click on Test this application, and you should be automatically signed in to the OpsGenie for which you set up the SSO

  • You can use Microsoft My Apps. When you click the OpsGenie tile in the My Apps, you should be automatically signed in to the OpsGenie for which you set up the SSO. For more information about the My Apps, see Introduction to the My Apps.

Next steps