Recently, when I search something using Microsoft Edge browser, most of the time it will pops upRef A: 64ec5c188ab2439b84bc65fc9482cd84 Ref B: PUSEEAP00002C9E Ref C: 2023-08-28T08:34:32Z

Question

Recently, when I search something using Microsoft Edge browser, most of the time it will pops upRef A: 64ec5c188ab2439b84bc65fc9482cd84 Ref B: PUSEEAP00002C9E Ref C: 2023-08-28T08:34:32Z

Zhan 0

Just few days ago, this error keeps popping up whenever i search something in Edge.

User's image

Even if I managed to search something without having this error, it still doesn't look like the usual page, for example: there is no Bing chat between the search and image icon, no dictionary appears if I am searching for definition of a term, and the image of the website cannot be seen.

User's image

Original look should be:

User's image

I have tried to clear the cache, but it still doesn't work. However, if I am browsing in private or using other Microsoft account, I don't have this problem.

Hope I can get some help soon. Thanks in advance!

Anonymous

2023-08-29T03:18:45.6133333+00:00
Hi @Zhan,

I'm not sure how to reproduce your problem, if possible, can you provide the following details or something to try:

Does this problem only occur on one device?

Try recreating the profile to check if that works?

What version of Edge is the problem occurring, and has the same problem occurred before?

You can simply refer to the suggestions in this similar case, maybe modifying the DNS settings can help you, you can try it.
Zhan 0 Reputation points

2023-09-03T07:02:45.8733333+00:00

Hi,

Thanks for helping out. Anyway, this problem is fixed. In my case, it just fixed suddenly after a few days without making any changes except for clearing the cache on the first day i met this problem.