OneNote making MacBook lag and glitch

Rourke, Robyn 0 Reputation points
2023-10-17T14:41:05.6933333+00:00

Over the past week or so my OneNote app on my MacBook has been incredibly slow and lagging. Whenever the application is open it makes the rest of my applications and the computer overall slow, glitchy and the laptop overheats. I have the app with the same account on my iPad and it has no issues. I have deleted and redownloaded the app on my MacBook and that didn’t make a difference. I emailed myself a link to a notebook and opened it with a browser and that works, so I know it is something with the app. I also use Word and PowerPoint and those work fine. I have to use OneNote everyday so this has been incredibly frustrating for me, and confusing since the problem seemed to come out of nowhere.

Any help would be greatly appreciated.

OneNote
OneNote
A family of Microsoft products that enable users to capture, organize, and reuse notes electronically.
195 questions
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  1. S.Sengupta 18,651 Reputation points MVP
    2023-10-17T15:05:13.7666667+00:00

    Which version of OneNote you are using? Please check if there is any updated one.

    Open Finder, click on the Go menu, press the Option key, and select Library. Then open the Containers folder, double-click on the com.microsoft.onenote.mac folder, and delete Container.plist.

    Disable Automatic Syncing.


  2. Emi Zhang-MSFT 24,756 Reputation points Microsoft Vendor
    2023-10-18T07:15:23.2066667+00:00

    Hi,

    There is a article about go back to 15.X version: https://support.microsoft.com/en-us/office/how-to-go-back-to-office-2016-for-mac-15-xx-versions-from-16-xx-e88ed6c8-6fb4-40a1-9540-529000d3d20f

    Based on your description, I suggest you give a feedback to Microsoft:

    https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-office-2b102d44-b43f-4dd2-9ff4-23cf144cfb11

    Microsoft values your opinion. Your feedback goes directly to our engineers and helps us shape the future of Microsoft products and services for all our users.


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