Authentication app

Question

Got a new phone how do l get all information for authenticator.

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Moved from: Exchange | Other

Answer 1

To transfer your Microsoft Authenticator information to a new phone, follow these steps:

1. Backup on Old Phone: Ensure that you have a backup of your Authenticator app on your old phone. You can do this by signing into your personal Microsoft account within the app to enable cloud backup.
2. Install Authenticator on New Phone: Download and install the Microsoft Authenticator app from the App Store (for iOS) or Google Play Store (for Android) on your new phone.
3. Restore Backup: Open the Authenticator app on your new phone and select the option to restore from backup. Sign in with the same personal Microsoft account you used for the backup.
4. Set Up MFA Again: If you have accounts that require multifactor authentication (MFA), you may need to set them up again on your new device. This usually involves scanning a QR code or entering a setup key provided by the service you are trying to access.
5. Use Old Phone for MFA: If you are using app-based MFA, do not remove the Authenticator app from your old phone until you have successfully set up your new phone. You may need to use your old phone to complete MFA during the setup process.

By following these steps, you should be able to transfer your Authenticator information to your new phone successfully.

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References:

• Migrate to a new iPhone for work

Answer 2

Hello Lydia Cline,

Thank you for posting your question on Microsoft Q&A forum

What sort of information do you need to get from authenticator on your old phone? Can you elaborate for me to better understand the issue?

Down here I will provide methods for set up authenticator on your new phone and restore information from old phone authenticator on new phone:

Did you previously enable cloud backup in Microsoft Authenticator (linked to your Microsoft account)? You could restore your accounts on the new phone if you did, here is how to do it:

1. Install Microsoft Authenticator on your new device.
2. Sign in with the same Microsoft account you used for backup.
3. Choose Begin Recovery when prompted.
4. Follow the on-screen steps to restore all saved accounts.

Feel free reply back to this post if you need further assistance, I'll be happy to help.