Windows 11 Error 1711 when uninstalling multiple programs

Question

Windows 11 Error 1711 when uninstalling multiple programs

ADAMA WURIE 0

I'm getting Error 1711 when trying to uninstall programs in Windows 11. The issue affects SmartByte, Citrix, the Microsoft Teams Meeting Add-in and Dell Support Assist.

I have already:

Run DISM /Online /Cleanup-Image /RestoreHealth successfully
run sfc /scannow, which found and repaired corrupt files
re-registered Windows Installer
confirmed the Windows Installer service is running
confirmed %temp% is writable
confirmed C:\Windows\Temp is writable
tried uninstalling through both Settings and Control Panel

The same Error 1711 still appears. What should I repair next in Windows Installer or the MSI cache?

0 comments

2 answers

Your answer

Answer 1

Hi,

Please clear the temp files using Disk Cleanup to fix installer error 1711.

Press Win + R, type cleanmgr.exe and click OK.
Select the drive (C:), and click OK.
Click the Cleanup system files button.
Select the drive (C:), and click OK.
Select all of the following checkboxes:

Microsoft Defender anti-virus
Windows upgrade log files
Temporary Internet files
System-created Windows Error Reporting files
DirectX Shader Cache
Delivery Optimization files
Device driver packages
Previous Windows installations
Recycle Bin
Temporary files
Temporary Windows installation files
Thumbnails

Click OK.
Click Delete Files.

Open admin Command Prompt and run these commands:

del /a c:\windows\installer\*.tmp

dir c:\windows\installer\*.tmp

Post the output.

Answer 2

Error 1711 is a Windows Installer error: “An error occurred while writing installation information to disk. Check to make sure enough disk space is available…”

Since DISM, SFC, Windows Installer service checks, temp folder checks, and uninstall attempts from both Settings and Control Panel were already completed, the next supported repair step is to use the Program Install and Uninstall troubleshooter.

Recommended path:

Download the Program Install and Uninstall troubleshooter.
Run the troubleshooter and choose Run or Open when prompted.
Use it against each affected program:
- SmartByte
- Citrix
- Microsoft Teams Meeting Add-in
- Dell Support Assist
If a program appears in the uninstall list, select it and let the troubleshooter repair or remove the broken installer registration.
Restart the PC after the troubleshooter completes.
If needed, reinstall the current version of the affected app afterward so Windows can rebuild a clean installer registration.

What this troubleshooter is designed to fix:

Corrupt registry keys on 64-bit operating systems
Corrupt registry keys that control update data
Problems that prevent new programs from being installed
Problems that prevent existing programs from being completely uninstalled or updated
Cases where uninstall is blocked through Add or Remove Programs / Programs and Features

If a program is not listed in the troubleshooter, it may ask for that program’s product code. The documented method to get that code is from the property table of the MSI file using a tool that can read MSI files.

For Windows 11 desktop apps, the other supported checks are:

Restart the PC
In Start > Settings > Apps > Installed apps, open the app’s Advanced options and use Repair or Reset if available
Try uninstalling again from Start > Settings > Apps > Installed apps

If the issue is tied to suspicious software or malware, run a scan with Windows Security before removing the app.

The provided guidance does not support manually repairing the MSI cache beyond using the troubleshooter and, when necessary, reinstalling the affected applications to rebuild installer data.