About the Microsoft 365 Admin mobile app

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Are you an admin who’s usually on the go? Even if you aren’t, there might be times when you need to manage Microsoft 365 from your phone or tablet. Check out the free Microsoft 365 Admin app, the perfect companion to the web-based Microsoft 365 admin center.

• Download the app from the Apple App Store.
• Download the app from the Google Play Store.

You can also get a link from the Microsoft 365 admin center.

Before you begin

You must be an administrator in a Microsoft 365 organization to use the admin mobile app.

Watch: Install and use the admin mobile app

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Steps: Install and use the admin mobile app

1. To get the Microsoft 365 Admin mobile app, search for Microsoft 365 Admin in the app store for your device and install it.
2. Sign in with your administrator email address, and view the dashboard to see service health, monitor user licenses, and see messages and service requests. For more information on administrator roles, see About administrator roles.

Admin mobile app capabilities

The admin app has a lot of capabilities that allows you to manage Microsoft 365 from your mobile or tablet device when you can’t get to a computer. Here's a list of some of the tasks you can do from the app:

• Manage users and devices Add or edit a user, reset a user’s password, assign a role, block user, delete user, manage alias, assign licenses, wipe device data and more.
• Manage groups Add a group, add or remove users from groups.
• License management and billing View a list of purchased and assigned licenses, assign licenses to users, purchase or remove licenses and view and download invoices.
• Support Create a new service request and keep track of all the updates related to the service requests while you are on the go.
• Message Center Stay on top of all the upcoming changes, planned maintenance, or other important announcements related to Microsoft 365
• Service Health Monitor the health of all the services by viewing the current status of the service and details about service disruption and outages.
• Notifications Stay on top of all the important information and updates related to message center posts, service health and billing through push notifications. You can even customize what you want to be notified of.

If you're an admin and you're responsible for more than one Microsoft 365 organization, you can sign in to multiple organizations and quickly switch between them. The app supports dark theme and is available in 39 languages.

Important

If you're having issues using the Admin mobile app on iOS or Android, email us at feedback365@microsoft.com to let us know.

Frequently asked questions

Below are answers to frequently asked questions.

Does the admin app support multitenant billing features?

The admin mobile app is missing a few multitenant features where the authorized admin can see the products and licenses of the tenant in question along with the products and licenses of associated tenants in a single view.

This feature isn't yet part of the Microsoft 365 Admin mobile app, but will be coming soon. For more information, admins can go to the Microsoft 365 admin center.

What do I need to do to be able to use the app?

To use the app you need to have admin permissions and a valid subscription to one of the following Microsoft 365 subscriptions:

• Microsoft 365 Apps for Enterprise
• Microsoft 365 Apps for Business
• Microsoft 365 Business Premium
• Microsoft 365 Business Standard
• Microsoft 365 Business Basic
• Microsoft 365 E3/E5
• Office 365: E1, E3/E5
• Exchange Online plan
• OneDrive plan

Can I use the app with my Microsoft 365 Family subscription?

No, the app doesn’t work with Microsoft 365 Family or Microsoft 365 Personal subscriptions.

Will the app work if my organization has directory synchronization enabled?

Yes, but with reduced functionality. You'll be able to sign in and view service information, but most of the user management functions will be read-only. You won't be able to add, edit, or delete users. However, you'll be able to assign licenses to users in your organization and get notifications.

What languages are supported by the app?

The app supports all 39 languages that the web-based Microsoft 365 admin center supports. To change the language, from the left navigation menu in the admin center, go to Settings > Language or select the Language icon in Quick Links section of the admin mobile app home page.

How can I share the Service Incidents and Messages with the rest of my organization?

If you select a specific service incident or a message, the share option will be in the top right corner.

Can I use this app with multiple accounts or tenants?

Yes, you can set up multiple accounts or organizations.

I’m unable to sign in or my app is acting funny. What can I do to troubleshoot or fix the issue?

You can try some common mobile app troubleshooting steps:

1. Close and reopen the app.
2. Uninstall and reinstall the app. Ensure that you are on the latest version of the app.
3. If you have Microsoft Authenticator or Company portal app installed on your device, try reinstalling it or updating to the latest version.
4. If that doesn't work, you can email us at feedback365@microsoft.com to let us know.

How do I manage notifications in the app?

From the left navigation menu, go to Settings > Notifications. You can manage service health, message center and billing notifications here.

What do I do if my question isn't answered?

Email feedback365@microsoft.com to report an issue with the app. Or you can give feedback at the bottom of this article.

Next steps

Once you've downloaded the admin mobile, you can add users to get you started.

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