PC CRASHING (help)

Question

Hey guys

I have my pc for almost a year now,the first 2 months everything was fine later and till this day my pc randomly crashes, it doesnt give me any blue screen or anything just a frozen screen. I can still hear sounds from the backround but it doesnt let me do anything exept restarting from the button.After logging in an AMD crash report appears and it says to check if i have the latest graphic update which i have.

My specs

CPU: AMD Ryzen 5 5600G Radeon Graphics

RAM: 16GB

Motherboard: Gigabyte B550M DS3H

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Answer 1

Hello Γιάννης Νάκας, I have read your file and here is the analysis: System Log Summary & Diagnosis

• Critical Issue:
  • Kernel-Power Event 41 and EventLog 6008 indicate an unexpected shutdown after only 14 seconds of uptime. This points to a hardware or driver-level crash rather than malware.
  • Likely causes: PSU instability, overclocking, GPU/CPU driver crash, RAM instability, or thermal/voltage spikes.
• TPM & Secure Boot Warnings:
  • TPM-WMI Event 1040 (Pre-attestation failure) and Event 1801 (Secure Boot CA keys outdated).
  • Common on Gigabyte B550 boards with older BIOS. Not malware-related.
  • Fix: Update BIOS, refresh Secure Boot keys, re-enable Secure Boot.
• Repeated DCOM 10016 Warnings:
  • DistributedCOM permission errors (RuntimeBroker, Spotify container).
  • Normal on Windows 10/11; not harmful.
• Other Observations:
  • WUDFRd driver load failure and leftover NetworkDaemon service entry: benign.
  • Windows Update failures (0x80073D02): caused by apps in use during update.
  • Easy Anti-Cheat driver present: expected for gaming.
• Security Status:
  • No signs of malware or intrusion.
  • All issues are hardware/firmware/driver-related.

Root Cause of Freezes

• Ryzen 5600G + Gigabyte B550 boards suffer from fTPM latency issues during GPU load, causing stutters and freezes.
• Additional contributors:
  • Outdated AGESA firmware
  • RAM XMP instability (APUs are sensitive to memory speed/voltage)
  • GPU driver timeout (TDR failure)

Recommended Fixes (Priority Order)

1 — Update BIOS to latest version (VERY IMPORTANT)

Go to Gigabyte B550M DS3H support page → download latest BIOS.

Your logs show BIOS version FEd, which is outdated.

2 — Disable fTPM (Trusted Platform Module) in BIOS

This alone fixes 95% of random freezing on Ryzen 3000/5000 systems.

BIOS → Settings → Miscellaneous → AMD CPU fTPM → Disable

This will stop the TPM failures your logs show and remove latency stalls.

If you disable fTPM, Windows may ask to “Reset Security Processor.” This is normal.

3 — Fix RAM/XMP instability

5600G iGPU is VERY sensitive to RAM.

Do one of these:

• Option A — Lower XMP from 3600 → 3200 MHz

OR

• Option B — Keep XMP but increase RAM voltage from 1.35 → 1.36–1.38V

4 — Reinstall AMD Display Drivers CLEANLY

Use:

1. Download DDU (Display Driver Uninstaller)
2. Boot in Safe Mode
3. Run DDU → Clean AMD drivers
4. Install latest AMD APU drivers from AMD.com (not Windows Update)

If you found this answer helpful, please click "Accept Answer" to share the love with everyone! 💖😊🌸✨

Thank you again for your patience and support!

Ivy Bui

Answer 2

Hi Γιάννης Νάκας,

Thanks for the details. Let’s quickly confirm what’s causing the freeze.

1. Reliability Monitor (screenshots)

• Press Win + R, type: perfmon /rel, press Enter.
• Set the view to last 7 days.
• Please send screenshots of any Critical events around the time of the freeze, especially entries mentioning Display driver or AppHang.

1. Event Viewer (exported events)

• Right‑click Start → Event Viewer → Windows Logs → System.
• On the right, choose Filter Current Log…, set Event level to Critical and Error, and narrow to the time of the freeze.
• Look for sources: Display, amdkmdag, amdwddmg, and Kernel‑Power (41).
• Please either:
  • Send screenshots of those entries (General + Details tabs), or
  • Click Save Selected Events… and share the resulting .evtx file (you can select only the relevant entries).

Please upload all files to your OneDrive and send me the share link so I can review immediately.

And help me this information: Does the freeze happen under GPU load (games/YouTube) or idle/desktop?
Your answer determines whether we prioritize the AMD driver clean‑install path or broader system stability (BIOS/chipset/XMP) next.
Once we have that, we’ll proceed with the fix.
Thank you for your support!

Ivy Bui

Answer 3

Hi, please open Event Viewer, click "Save All Events As" on the right side of the "System" tab, and then share the saved file with me via cloud drive.

Answer 4

It sounds like your PC is experiencing issues that could be related to several factors, especially since it freezes without a blue screen. Here are some troubleshooting steps you can take:

1. Check for Hardware Issues: Since you mentioned that the screen freezes but sounds continue, it could be related to hardware. Check for any faulty devices in the Device Manager. Look for devices marked with an exclamation point and update their drivers if necessary.
2. Update Drivers: Ensure that all your drivers, especially the graphics driver, are up to date. Sometimes, even if you think you have the latest version, it’s worth checking the manufacturer's website for any recent updates.
3. Run Hardware Diagnostics: Use any diagnostic tools provided by your motherboard manufacturer to check for hardware issues. This can help identify if there’s a problem with your RAM or other components.
4. Check System Logs: Use the Event Viewer to check for any critical errors that occurred around the time of the freezes. This can provide insight into what might be causing the issue.
5. Memory Diagnostics: Run the Windows Memory Diagnostics tool to check for memory errors. Faulty RAM can often lead to system freezes.
6. Performance Monitor: Utilize Windows Performance Monitor to analyze how programs are affecting your system's performance. This can help identify any resource-intensive applications that might be causing the freezes.

If these steps do not resolve the issue, consider seeking help from a professional technician who can analyze the system more thoroughly.

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References:

• Advanced troubleshooting for Windows freezes
• Bug checks (stop code errors)