Fix Onedrive

Question

Onedrive is stuck on downloading 1 file and I can't tell what it is.

Answer 1

Dear @Jose Olvera,

Thank you for reaching out to the Microsoft Q&A forum. I’m happy to assist you.

To better understand and resolve your issue, could you please provide more details about the problem you are experiencing? For example:

Does this happen with one specific file or with all files stored in OneDrive?

Are you encountering any error messages? If so, please share the exact wording.

Meanwhile try:

Change to a different network connection

Switch to another Wi-Fi or use mobile data to rule out network-related issues.

Use an Incognito/Private browser window

This helps avoid cached credentials or browser extensions interfering with the download.

Clear browser cache and cookies

If the problem persists, clearing cache can often resolve unexpected behavior.

For more information visit here: Clear browsing history

If possible, please send me a screenshot of the issue via Private Message

This will help us diagnose the issue without exposing any personally identifiable information (PII) publicly. Here's how you can access your private messages:

1. Go to a question you asked that has a private message.  
2. Open private messages modal – by clicking link in blue banner or private messages button.  
3. Private messages modal opens  
4. Enter reply into rich-text editor.  
5. Click "Send" button  

Providing these details will enable me to offer the most accurate next steps and, if necessary, route your request to the appropriate team for further assistance. Looking forward to your response so we can assist you further!  

Answer 2

I already tried the steps provided and nothing seems to work.

Answer 3

If OneDrive is stuck on downloading a file, it could be due to several reasons. Here are some steps you can take to troubleshoot the issue:

1. Check for Hidden or Temporary Files: Sometimes, hidden or temporary files can cause syncing issues. Make sure to check for these files in your OneDrive folder and remove any that are not needed.
2. Reset OneDrive: You can reset OneDrive to resolve syncing issues. To do this, sign in to OneDrive, select the OneDrive icon in the taskbar, go to Help & Settings > Settings, and then follow the instructions to reset OneDrive.
3. Check Windows Updates: Ensure that your Windows is up to date, as updates can fix bugs that may be causing the issue. Go to Start, type "updates," and select Check for updates.
4. Restart File Explorer: Sometimes, simply restarting File Explorer can resolve syncing issues. You can do this by right-clicking the taskbar and selecting Task Manager, then finding Windows Explorer, right-clicking it, and selecting Restart.
5. Check OneDrive Status: Make sure that OneDrive is running properly. You can check the OneDrive status in the taskbar notification area to see if there are any alerts or issues.

If these steps do not resolve the issue, you may want to consider uninstalling and reinstalling OneDrive as a last resort.

---

References:

• Error 0x8007016a when copying files in OneDrive
• The OneDrive sync status icon incorrectly shows "syncing" in File Explorer