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Document Routing Agent issue

Danny qiu 1 Reputation point
2022-07-27T02:19:48.45+00:00

I tried to download and update the document routing agent lasted version. But it show error message below that require Net framework 4.7.2.
Then we installed net framework 4.7.2 on PC.But still same error as below.
Please advise how to install the document routing agent?

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Microsoft Security | Microsoft Graph

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  1. Steven Janse Van Rensburg 6 Reputation points
    2022-09-16T08:29:47.03+00:00

    Thanks for the feedback David.

    Honestly not sure what LCS is but the alternative I used was to install Orca, edit the MSI file
    by removing the Adobe and Dot Net pre-checks.

    DRA installed there after with no further issues.

    Regards

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  2. JD 1 Reputation point
    2022-10-27T19:29:54.307+00:00

    Hey, I'm trying to use the alternative method mentioned above, using Orca and editing the MSI file. Could someone point me to which lines I need to remove from the file?

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  3. David DF. Feuilloy 1 Reputation point
    2022-09-14T10:58:27.65+00:00

    I have found the patch on LCS
    I setup it on dynamics so i download again and it's work now.

    I'm not on premise

    Regards

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  4. David DF. Feuilloy 1 Reputation point
    2022-08-29T10:33:39.353+00:00

    Issue Description: As per the case verbatim, Document Routing Agent issue.

    Scope: The scope of this case will be met, "Once we would be able to assist you about the issue mentioned above in the right direction, we will consider this case as resolved and good to be closed “ (unless not supported customization or design limitation). If the scope is not accurate or incomplete, please let me know and I will change it in my next update. The scope is important because it defines the issue and helps determine when the issue has been resolved and the case can close. Once the scope is reached, this case will be set to close.

    Analysis: I have reviewed the support issue and found that – Necessary to update but unable to setup new release
    It"s ask for .net 4.7.2. Your release is 4.8 or later.

    Solution: This issue is related to Bug #702590. The PG team has fixed the issue, please check the below information.

    This case is fixed in official release 7.0.6525.0, also in these hotfixes below.

    PU50: 7.0.6354.127
    PU51: 7.0.6395.85
    PU52: 7.0.6441.50

    We have also validated it in the latest QU available for your environment and the fix is there.

    Please install the hotfix 702590 and retry the installation

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  5. David DF. Feuilloy 1 Reputation point
    2022-08-29T09:58:34.613+00:00

    Hi,

    Do you have find a solution.

    Thanks in advance

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