Issue with mouse cursor pointers changing to local computer settings when in a RDP session

Question

We have work computers (Windows 10 Ent LTSC 2019 / Windows 10 build 1809) that have multiple displays connected that primarily RDP into RDS servers (Windows 2019 STD LTSC). We are noticing that when logged into a RDP session, mouse cursor pointers that are set in the remote server windows user profile (set to Windows Black - extra large) are changing back and forth to the cursor pointers on the local Windows 10 machine (default small grey pointers) where the RDP was initiated from. So basically i can confirm that the remote session does know that the Xlarge black cursors pointer settings is correct, however moving between displays/ applications the cursor will change to the local computer cursor settings. Is this a known bug or issue and if so can someone let me know what Windows CU update will correct this behavior.

I was able to create a work around by setting the local computer user profile to match the Windows Black - extra large cursor size so when it does flip between the two cursor settings (remote and local) it will behave as we would like to the user to see.

Please advise on this issue, thanks.

Answer 1

Hi @Marcel (work) ,

Thank you for posting your issue to Microsoft Q&A forum.

According to below Tech-Share threads, if you are using high DPI Screen, you can set the displays at the full resolution with 200% scaling. Please kindly check if it works for you.
https://social.technet.microsoft.com/Forums/lync/en-US/2c4f1b5b-f95b-4e0f-923e-68ff608691ce/small-or-missing-mouse-pointer-in-rdp-session-solved

In addition, mouse cursor pointers settings are stored in user profiles, so you can switch users to login RDP and check if the issue occurs on all users or specific user.
If it only occurs on specific user, you can delete the problematic user profile and reconnect to the remote session to create a new user profile.

Hope the above information help you.

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Answer 2

Hello,

Yes this is a known issue for the community. It is related with the scalability in RDP (not only native, but also other RDP client softwares) after the Windows 10 Creators update.

The issue is fixed with:

• If you are using a high resolution monitor or big screen, and Local computer graphics are scaled over 100% (125%, 150%) you can reduce to 100%, then reboot and connect to RDP again, now the pointer should work
• Changing the text selection symbol in the remote computer to a larger version in order to enable the "draw" graphic capability for large pointers: Go to Mouse Properties, Pointers, select Text Select and Browse for one of the larger versions, e.g. "beam_im.cur" or mouse properties > pointers tab and selecting the scheme named 'Windows Black (system scheme)'.

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