Meetings and conferencing in Microsoft Teams
You've completed Get started. You've rolled out Teams with chat, teams, channels, & apps across your organization. Now you're ready to add the meetings workload, including audio conferencing, video, and sharing. This article walks you through the rollout of meetings and audio conferencing. Start by watching our Teams meetings, conferencing, and devices video (3:28 minutes):
To learn more about the meetings experience for your users, see Meetings and calls.
For details about Teams meetings and conferencing on different platforms, see Teams features by platform.
Meetings and conferencing deployment decisions
Teams provides a great out-of-the-box experience for your organization, and most organizations find that the default settings work for them. This article helps you decide whether to change any of the default settings, based on your organization's profile and business requirements, then it walks you through each change. We've split the settings into two groups, starting with the core set of changes you're more likely to make. The second group includes the additional settings you may want to configure, based on your organization's needs.
Meetings and conferencing prerequisites
Before scaling your meetings deployment across your organization, take time to review and confirm that your environment is ready to provide users with the best possible experience. Review the following information and make any required changes to your environment as needed.
To get the best experience on Teams, your organization must have deployed Exchange Online and SharePoint Online, and you must have a verified domain for Microsoft 365 such as contoso.com.
To scale meetings across your organization you should ensure that all user locations have internet access to connect to Microsoft 365. At a minimum you should make sure that the following common ports are open to the internet from your users' locations:
- TCP ports 80 and 443 outgoing from clients that will use Teams
- UDP ports 3478 through 3481 outgoing from clients that will use Teams
|Is my network ready for Teams meetings deployment?||To verify that your network is ready, see:|
Core deployment decisions
These are the settings that most organizations want to change (if the Teams default settings don't work for the organization).
Teams provides a set of custom administrator roles that can be used to manage Teams for your organization. The roles provide various capabilities to administrators.
|Who will be assigned the Teams Communications Administrator role?||To learn more about Teams administrator roles see Use Microsoft Teams admin roles to manage Teams.|
|Who will be assigned the Teams Communications Support Engineer role?||To assign admin roles, see Assign administrator and non-administrator roles to users with Active Directory.|
|Who will be assigned the Teams Communications Support Specialist role?|
Meetings settings are used to control whether anonymous users can join Teams meetings, set up meeting invitations, and if you want to turn on Quality of Service (QoS), set the ports for real-time traffic. These settings will be used for all of the Teams meetings that users schedule in your organization.
|Will I customize the initial meeting settings?||See the Meetings in Teams tutorial to learn more about meetings settings.|
|Will I implement QoS?||See Quality of Service in Microsoft Teams for information about QoS concepts. scenarios, and implementation.|
Meeting policies are used to control what features are available to users when they join Teams meetings. You can use the default policy or create one or more custom meeting policies for people that host meetings in your organization. To learn more, see the Meetings in Microsoft Teams tutorial.
Read Manage meeting policies in Teams.
Audio Conferencing provides organizations with additional entry points to any meeting (ad hoc or scheduled) by allowing meeting participants to join via public switched telephone network (PSTN) by dialing in using a traditional land line, private branch exchange (PBX), or mobile phone.
When you're ready to roll out Audio Conferencing, see the in-depth Audio Conferencing rollout guidance.
Meeting room and personal devices
For an optimal meeting experience in Teams, consider using Teams devices such as room systems, phones, headsets, and cameras. To learn more, see Teams devices for intelligent communications.
|Will I purchase personal devices for my users?||Read Manage your devices in Teams.|
|Will I purchase and deploy room system devices for my conference rooms?||Read Meeting room devices and solutions.|
Use activity reports to see how users in your organization are using Teams. For example, if some don't use Teams yet, they might not know how to get started or understand how they can use Teams to be more productive and collaborative. Your organization can use the activity reports to decide where to prioritize training and communication efforts.
|Who will be responsible for reporting?||Read Use activity reports for Teams.|
|Who will be responsible for monitoring usage?||Read Monitor usage and feedback in Teams.|
Additional deployment decisions
You may want to change these settings, based on your organization's needs and configuration.
Bandwidth planning lets organizations estimate the bandwidth that will be required to support meetings across their wide area networks and internet links so they can confirm that the network is correctly provisioned to support a scaled out meeting service.
Teams won't let users schedule meetings or live events when they're offline or running with limited bandwidth.
|Do I need to do bandwidth planning prior to and during my Meetings rollout?||See Network Readiness for more information and links to tools to simplify your planning process.|
Meeting recording and archiving
Users can record their meetings and group calls to capture audio, video, and screen sharing activity. There is also an option for recordings to have automatic transcription, so that users can play back meeting recordings with closed captions and search for important discussion items in the transcript. The recording is saved in OneDrive or SharePoint, so users can share it securely across their organization. To find the recording for a meeting, you can go to the meeting chat.
To learn more, see Teams meeting recording and Configure transcription and captions for Teams meetings.
|Will I turn on the meeting transcription service?||See Turn on or turn off recording transcription|
Live events policies
Teams live events policies are used to manage event settings for groups of users. You can use the default policy or create additional policies that can be assigned to users who hold live events within your organization.
|Will my organization use Teams live events?||See the live events articles for more information about planning for, setting up, and configuring Teams live events.|
Conference room systems rollout
Organizations with many conference rooms may want to consider a structured approach to inventorying their rooms, identifying the appropriate devices, and then rolling them out.
|What do I need to do to roll out conference room systems?||Check out the Plan Microsoft Teams Rooms articles.|
Cloud video interop
Cloud video interop makes it possible for third-party meeting room devices to join Teams meetings.
Video teleconferencing with content collaboration helps you make the most out of meetings. However, meeting room systems and devices are expensive to upgrade. Cloud video interop for Teams works with third-party systems and delivers a native meeting experience for all participants – in meeting rooms or inside Teams clients.
|Will I use a cloud video interop solution as part of my room systems deployment?||Read Cloud Video Interop for Teams.|
Personal device rollout
When planning a larger rollout of personal devices to support meetings or voice deployments, consider using a repeatable site-by-site rollout process that delivers repeatable quality.
|Will I use a site-by-site approach to roll out Meetings?||The Site enablement playbook for Teams provides a good foundation that you can use for your own deployments. The guide is focused on voice, but the general principles of device delivery, account readiness, adoption, and training apply to a large meeting deployment.|
Troubleshoot meeting and call quality
Teams gives you two ways to monitor and troubleshoot call quality problems: Call Analytics and Call Quality Dashboard. Call Analytics shows detailed information about the devices, networks, and connectivity related to the specific calls and meetings for each user. Call Analytics is designed to help admins and helpdesk agents troubleshoot call quality problems with specific calls, whereas the Call Quality Dashboard is designed to help admins and network engineers optimize a network. Call Quality Dashboard shifts focus from specific users and instead looks at aggregate information for an entire Teams organization.
|Who will be responsible for monitoring and troubleshooting call quality issues?||Read Use Call Analytics to troubleshoot poor call quality for information about permission levels required to troubleshoot call quality issues.|
Operate your meetings service
It's important that you understand the overall health of the Teams service so that you can proactively alert others in your organization of any event that affects the service. The Operate my service articles provide in-depth guidance for service operations.
|Who in my organization will be responsible for managing the meetings service?||Make sure this person has the Teams admin permissions they need in order to manage your meetings service. To learn more about Teams administrator roles see Use Microsoft Teams admin roles to manage Teams.|