Product / patch installation or server upgrade required (SharePoint Server)
APPLIES TO: 2013 2016 2019 Subscription Edition SharePoint in Microsoft 365
Rule Name: Product / patch installation or server upgrade required
Summary: You must install all required products on all servers in the farm, and all products should have the same software update and upgrade level across the farm.
Cause: You have not installed required products or updates, or the server needs to be upgraded.
Resolution: Install software updates and security updates or upgrade the server.
- Check if there are any pending updates and restart all the servers.
Install updates on the server.
Log on to one server.
Verify that the user account that is performing this procedure is a member of the Administrators group on the local computer.
Open Windows Update. and check to see if there are any pending updates or a restart is required, schedule the updates or restart the computer.
Repeat the previous steps on all servers.
For more information, see Deploy software updates for SharePoint Server 2016.
If a previous upgrade attempt has failed, you must resolve upgrade issues before attempting upgrade again. You can use the SharePoint Central Administration website to find information about current and previous upgrade attempts and determine issues that may be preventing upgrade from succeeding. To do this in Central Administration, in the Upgrade and Migration section, click Check upgrade status.