Microsoft Office Home & Student 2021 downloaded today, good for only 5 day?

Hi RonBarker,

I paid in full. I am curious as to what the license popup will say the day after that expiration date.

Since this webpage is my most complete documentation of this experience, I have generated a tiny URL of this page for ease of referral to Amazon and others:

tinyurl.com/2xf7kz8x

Thanks.

Hi Jay, FYI this us a user forum and I am just another user like yourself. I have no idea why the licence agreement states it would be limited to 24th December. Microsoft Office Home and Student has a perpetual licence. The reference to the Microsoft licence limited to 24 December does not make any sense. It may be referring to the other Apps that have been installed. I would suggest that you make a complaint to Amazon. Also, it is not clear from your post if you have made a one off payment or payment over 6 months. I would not agree to the licence agreement until Amazon explains what it means.

It would seem that Apps have been installed without your consent. I suggest that you go to Apps and Features (Right click on Windows logo) and uninstall any Apps that you do not want.

PS: the licence prompt may go away when you have uninstalled the other Apps that have been installed.

Hi RonBarker,

Thank you for your reply.

I have read about such perils, but never thought seller Amazon.com Services would be among them, believing they vet the legitimacy. I thought they were a reputable store, too.

I did activate that product via an email from Amazon, as I have done recently in buying a legitimate Norton 360 product from them.

Discounted prices from Amazon are not uncommon. As you know, they engage in providing what are known as "loss leaders" designed to influence additional purchases.

Here is what I saw when I went to uninstall it a few minutes ago. The 2019 version:

I uninstalled the product, Restarted to let the computer "clean up" a few things, it said, and then, from my Microsoft account, where you saw my screenshot that it was listed there as Microsoft Office Home and Student 2021, I clicked its Install button and, once installed, I launched Word. Again, I was greeted with the same popup asking me to accept a license for the same expiration date of December 24, 2022 and, yes, where you can now see the License Agreement this time shows Office 2021:

You will note the program is now listed under Installed Apps as 2021:

So, that is what I have received from clicking on that Install button directly from https://account.microsoft.com/services .

While your response reassured me that the License Agreement text would be the same, my bigger concern is that statement that indicates if I accept the License I can use this product until December 24, 2022. That's 5 days away when there should be no expiration date whatsoever on this product. If I ignore that statement and click "Accept", I may have no working software in 5 days or, worse, my existing documents could be compromised, inaccessible, or deleted.

I'm additionally concerned that an illegal/contravened product may have been "laundered" through its appearance on an official Microsoft website, my account page specifically.

If I accept this license, I fear I will have sacrificed my position if/when I go to dispute this purchase with either Amazon or through my credit card company.

Can you speak to this date thing, specifically? Also, sir, I don't know if you are a Microsoft employee, or a former one, or unrelated. Can you please inform me?

Thank you.

Jay

Hi Jay, unless you purchase Office directly from Microsoft Store or from a reputable store, such as Currys etc., there is no telling what you will get. You could have purchased Office Home and Student 2021 directly from Microsoft Store for £199.99 Buy Office Home & Student 2021 (PC or Mac) – Download & Pricing (microsoft.com)

However, I can see from the image at https://account.microsoft.com/services  shows you have or can install Office Home and Student 2021. I think it is sloppy work by someone re the licence, although in fact it would be the same licence had it said Office 2021, so I would not worry about. Here is the actual licence for Office Home and Student 2021 https://www.microsoft.com/en-us/UseTerms/Retail/Office/OfficeHomeandStudent2021/UseTerms_Retail_Office_OfficeHomeStudent2021_English.htm 

Please do not hesitate to let me know if you need any further clarification or assistance.

Please Note that what you purchase from third party vendors is a Product Key (Redemption Key) that you use to download Office from the Microsoft Store from here:  http://www.office.com/setup

Hello

I am Abdal and I would be glad to help you with your question.

I am sorry to know about the inconvenience caused to you.

I am assuming you are using windows device.

Once you purchase Office from third party they offer you product key which you can redeem on your Microsoft Account. Please go to www.accounts.microsoft.com/services and check if you can see your Office 2019 listed here.

If not then you can redeem the product key here https://www.office.com/setup

Once redeemed then Office 2019 will be listed on your Microsoft Account.

Thereafter check on your device that no other Office version other than Office 2019 is installed on your device. if it is so then uninstall all other office apps and only keep Office 2019.

Once it is checked then try to Online repair your Office 2019. You can follow these steps to repair your Office online.

Go to setting> programs and features> search for Office 2019 (make sure no other office version is installed) > Click on Office 2019 and then click on modify/change.

On the next screen click on Online repair and follow the instructions there. Once the repair is finished then open any office apps and check if it resolves your issue.

Here's the article to guide you to repair Office https://support.microsoft.com/office/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

I hope this information helps.

Regards,

Abdal