the words count isnt working(ive tried changing it from the setinngs)

What version of Word are you using? Is it the desktop application or Word Online in a browser?

In what way is word count not working? Do you not see it at all, or is it appearing but giving an incorrect count?

The following is specifically for desktop Word:

If the word count doesn't appear in the status bar at the bottom of the Word window, it may have been turned off. Right-click a blank area of the status bar, and make sure there's a check mark next to "Word Count" in the menu:

Hi,

I'm Tim, an Independent Consultant here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

Can you confirm if you’re using the latest version?

If so, carry out an online repair as below:-

Please right click on the start button located on your task bar.

Select apps and features

Select the Microsoft Product you wish to modify, in this case Word however this will repair the whole Office installation.

Depending on your version of Office you will either be asked “How would you like to repair your office programs” Select Online repair.

Or either Change your installation, select repair and then continue.

The below link is a Microsoft Support Document that you can refer to if needed. An online repair can take a considerable amount of time which is completely normal.

https://support.microsoft.com/article/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

I hope this information helps. If you have any questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim