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Do I really need to purchase an additional security subscription in order to use my MS 365 subscription?

Anonymous
2024-08-19T21:39:20+00:00

I purchased a MS 365 Personal subscription when I bought my MacBook laptop last week. I tried to activate the subscription and although the screen message said it was redeemed successfully, I also got an error message saying that setup couldn't start and someone from the Support Team would call me. The error code was 30145-4 and said something about Network XML. When the person from the Support Team called me, he said we had to purchase a security subscription of $299/2 years in order for MS 365 to work on the computer. Without buying the additional security, MS 365 could not be activated. Is this correct? Because at this time, I can't use MS 365 on my MacBook but it said my product key has been redeemed. Any insight is appreciated.

Microsoft 365 and Office | Subscription, account, billing | For home | MacOS

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  1. Anonymous
    2024-08-22T11:37:11+00:00

    Thank you for your prompt reply.Follow this official Apple article to determine your current version of MacOS, and if you are not up to date, follow the steps in the article to update to the latest version of MacOS first:Find out which macOS your Mac is using - Apple Support

    Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology. 

    Please try the program:

    1. First please uninstall Microsoft 365 on your current Mac;
    2. Follow the steps in this article to remove the license from your Mac:How to remove Office license files on a Mac - Microsoft Support
    3. Clear Office login information on your Mac. Steps: Click on the search icon in the upper right corner of your Mac desktop to enter the search box > Type “Keychain Access” and confirm > In the pop-up screen, select all items in the “Categories” and type “Office” in the search box on the right. Office” in the search box on the top right > Delete all the files that appear.
    4. Then log in to your Microsoft account homepage, click on Services & Subscriptions on the left side, then click on Manage on the right side of Microsoft 365 Subscriptions, download Microsoft 365 here and install it;and then log in to your Microsoft account to see if it can be activated properly.

    I hope this helps and look forward to hearing from you with the results; I'll be here to support you all the way.

    Arthur - MSFT | Microsoft Community Support Specialist

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  2. Anonymous
    2024-08-20T14:37:36+00:00

    Thanks for your reply!

    Here's info on the laptop - Macbook Air M3

    Bought at Best Buy on 8/10/2024

    My MS 365 subscription is listed on my account home page.

    Please let me know if you need any other info from me.

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  3. Anonymous
    2024-08-20T08:27:37+00:00

    Hello 24hrs Manto, Thanks for using Microsoft products and posting in the community. Let's start by answering your most important point first:

    There is no such thing as subscribing to a security subscription in order to activate Microsoft 365. So this is most likely a scam. Normally, all you need to do is download Microsoft 365 and sign in to the account that has the subscription.

    Regarding the problem you are experiencing with activating Microsoft 365, I need to know the following information to understand your situation in more detail, which will help to find a more accurate solution:

    • What is the system version number of your MacBook?
    • Where did you purchase your Microsoft 365 subscription, the Apple AppStore or the official Microsoft website, or a third party?
    • Please login to your Microsoft account homepage:Microsoft account | Sign In or Create Your Account Today – Microsoft and select Services & Subscriptions to see if your subscription is shown here;

    I look forward to your reply and I will give you further support as soon as possible based on your reply. 

    Best Regards,Arthur - MSFT | Microsoft Community Support Specialist

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