How to fix sudden change preventing copy or transfer of photos from phone to PC?

I hear you, this has been frustrating, and it’s not something you caused or should have to “become a tech” to fix.

The quickest way to get things back to how they were on August 10, without you diving into technical tests or fiddling with settings, is simply to roll back the update that caused the issue and stop Windows from putting it right back. Here’s how:

Uninstall the update

• Click Start → Settings → Windows Update → Update history → Uninstall updates.
• Find KB5063878 (installed August 12, 2025).
• Select it → Uninstall → restart your PC.

This rolls Windows back to exactly how it was on 8/10/2025, before the transfer problem appeared.

Hello! Mike,

Here’s what we can try next, in the right order so we isolate the problem:

1️. Test if MTP works outside File Explorer

This checks whether Explorer’s shell is the problem or the MTP subsystem itself.

Plug in your Galaxy → set it to File Transfer (MTP).

On your PC, press Win + R, type:

explorer shell:MyComputerFolder

Right-click your phone → Import pictures and videos → Review, organize, and import.

If this imports successfully, then File Explorer’s drag-and-drop handler is broken, not MTP itself.

2. Try direct pull using the Windows Photos app

Open Photos → Import → From a connected device.

This bypasses the standard Explorer copy routine.

If this works, you can at least move files until we fix Explorer.

3️. Copy using a different MTP driver

Windows 10/11 sometimes ships buggy MTP builds in cumulative updates.

We can force it to use the older driver.

Device Manager → Portable Devices → Your Galaxy → Update driver → Browse my computer → Let me pick from a list.

If you see MTP USB Device and Samsung Mobile USB MTP Device, pick the Samsung one.

Disconnect/reconnect and test.

4️. Fully uninstall KB5063878

Since the break happened exactly after this update:

Settings → Windows Update → Update history → Uninstall updates → Find KB5063878 → Uninstall.

Reboot, reconnect phone, test again.

You can block its reinstall temporarily using the “Show or hide updates” troubleshooter from Microsoft.

5️. Use a workaround until Microsoft patches it

If uninstalling isn’t an option:

Install Samsung Smart Switch for Windows — it can transfer photos without relying on Explorer’s MTP copy routine.

Or install Android File Transfer for Windows–style tools like AirDroid, Feem, or Google Photos web download for bulk pulls.

Best regards,

Kimberly

Hello! Mike , Kimberly here, and I’m eager to jump in and help you fix this.

This error means "The cloud file provider is not running", which in Windows is OneDrive.

Even though you’re transferring directly from the phone, File Explorer now routes some operations through OneDrive’s file system hooks, so if OneDrive’s background service is broken, transfers fail.

Fix:

Disable Files On-Demand in OneDrive settings.

Resume OneDrive syncing (or sign out/in to refresh).

Change power plan to Balanced or High Performance (avoid Power Saver).

Reset OneDrive with "%localappdata%\Microsoft\OneDrive\onedrive.exe /reset".

If still broken, uninstall and reinstall OneDrive.

Should you have more questions, please let me know.

Best regards,

Kimberly