Teams call notification not getting in Redmi 13 handsets. i can only listen the ring.

Thank you Hani for the reply. But it is not worked and below are the requested details.

1. Are you using a personal Microsoft account (e.g., @outlook.com, @hotmail.com), or an account provided by your organization (e.g., @yourcompany.com)?

Ans: I am using company provided account.

Is your account managed by an organization or IT admin?

Ans: Yes, using intune company portal app.

Are “Do Not Disturb” or any Focus modes enabled that might suppress notifications?

Ans: No, no modes are enabled.

Is battery optimization enabled for the Teams app? If so, could you try disabling it for both profiles and see if that helps?

Are you using any third-party apps that might interfere with notifications (e.g., notification managers, battery savers, etc.)?

Ans: Battery optimization is not enabled.

I have enabled all the notifications.

But issue is not yet resolved.

Hi @Pallav Kumar Dindigala 

Thank you for posting your question in the Microsoft Q&A forum.       

Regarding you're receiving the ringtone for incoming calls but not seeing the notification banner that allows you to accept or reject the call. I’d be happy to help you troubleshoot this further. 

To better understand and narrow down the cause, could you please help confirm the following: 

1. Are you using a personal Microsoft account (e.g., @outlook.com, @hotmail.com), or an account provided by your organization (e.g., @yourcompany.com)?   
2. Is your account managed by an organization or IT admin?  
3. Are “Do Not Disturb” or any Focus modes enabled that might suppress notifications? 
4. Is battery optimization enabled for the Teams app? If so, could you try disabling it for both profiles and see if that helps? 
5. Are you using any third-party apps that might interfere with notifications (e.g., notification managers, battery savers, etc.)? 

In the meaning time, here are a few steps you can try to resolve the issue where the ringtone plays.  

1. Confirm Teams is set to handle incoming calls 

• Choose your profile picture. 
• Tap Settings > Calling, under the Microsoft tab. 
• Select Incoming call settings and choose either on phone or Teams app. 

2. Check notification settings 

• Go to Settings > Apps > Manage apps > Microsoft Teams. 
• Tap Notifications and ensure:  
  • Enable Show notifications. 
  • Incoming calls or Call notifications are enabled. 
  • Display over other apps is allowed. 
  • Battery saver is not restricting background activity. 

3. Enable “Display over other apps” 

This permission is crucial for showing the incoming call screen: 

• Go to Settings > Apps > Special app access > Display over other apps. 
• Find Microsoft Teams. 
• Enable “Allow display over other apps”. 

4. In-app notification settings 

Within the Teams app: 

• Tap your profile picture > Settings > Notifications. 
• Ensure Calls are set to show Banner and Ring. 
• Also check In-app notifications are enabled. 

For more details, you can refer to Microsoft’s official guide here:  

• Manage call settings in Microsoft Teams Phone Mobile - Microsoft Support 
• Troubleshoot notifications in Microsoft Teams mobile apps - Microsoft Support 

Note: We appreciate your understanding regarding the scope of support available through this forum. As moderators, our role is to provide general guidance and assist with common troubleshooting steps. While we do not have access to internal systems or administrative tools required to resolve backend-related issues, but we’ll continue doing our best to support you within the scope of our responsibilities.   

I hope the information provided proves useful. Please proceed with the outlined steps and let me know whether they resolve the issue. If not, I’ll be glad to continue working with you to find a solution. 

Thank you for your patience and understanding throughout this process. Should you have any questions or need further assistance, feel free to reach out at any time. 

I look forward to hearing from you. 

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