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After I reactivate my Skype credit, where can I use them since Skype is shutting down? Where and how can I use my remaining credit, or can I get a refund? Thanks!
Building, integrating, or customizing apps and workflows within Microsoft Teams using developer tools and APIs
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I reactivated my remaining Skype credit and received an email to that effect. I have access to the dial pad in Teams free, but no credit shows up, and I lose the dial pad quickly and get a message saying, "you don't have any paid products right now".
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Are you sure that you have signed in to the Skype Dial Pad site with exactly the same account as you have used with Skype?
Yes, signed in with Skype username and password.
Is your reactivated credit shown on this reactivation site?
It says there is no credit to reactivate. The email that I received said that my credit had been reactivated and was available for use in teams.
I guess that you are now signed in with a different Skype account. Open again the email you have received from Skype. Make note of the Skype Name (Skype ID) mentioned in this email. Compare this Skype Name with Skype Name you see on your Skype Profile page on the web.
I finally got the credit to show up and was able to make a call. The Skype name on the email matched the name in Teams. When I accessed the keypad in Teams it asked me to sign into Microsoft. I signed in with the Skype credentials and was then able to access the keypad and the credit. Thanks for the help.
How did you find your credit in Teams? I have logged in both of my Skype website (the link above) and Teams account (new Teams app) using the same credential, but one Skype dial pad shows the credits as the image indicated. Not sure how to find the credits in Teams. I can't find the dial pad in Teams app.
I can't find the dial pad in Teams app.
My problem was solved. Now I just keep getting emails from the thread. I do not wish to get any further updates in this thread. How do I stop getting updates?
Answer accepted by question author
Your understanding is correct. Phone calls cannot be done from Teams Free application. Phone calls are only available from Skype Dial Pad site on the Web, but a button with a link to this site should be available in the Teams application.
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Hi @agilix agilix
Thank you for reaching out to the Microsoft Q&A forum!
Based on your inquiry, I understand you're looking for information about what happens to your Skype credit after Skype retires.
After taking some time to review the available resources, I’ve put together a few insights that I hope will help clarify things and support you through this transition.
"Where and how can I use my remaining credit?"
You can continue using your remaining Skype credit through the Skype Dial Pad, as shown in the image below.
For more details, please visit: Skype is retiring in May 2025: What you need to know - Microsoft Support
Make sure to expand the section titled “Change to Skype paid services” for further information.
"Can I get a refund?"
According to Can I get a refund from Skype? - Microsoft Support, unused Skype Credit can be refunded within 14 days of purchase.
However, since the policy does not specify whether it remains valid after Skype's retirement, I recommend contacting a Microsoft support agent for more specialized assistance. You can do so by following the steps below:
Step 1: Go to Contact - Microsoft Support > Type "Refund for Skype credit after Skype retirement" > Click "Contact Support"
Step 2: Select "Microsoft 365 product and service":
Step 3: Follow the guide provided. You can also visit: https://go.skype.com/contact.skype > Scroll to the bottom and click “Need help”:
Step 4: On the “Need help” page, navigate to “Contact Support”: Step 5: Fill in the required information to initiate a chat with Microsoft Support.
I sincerely hope this information partially clarifies your situation and assists you in planning your solution. Please do not hesitate to reply if you have any updates.
Thank you for your understanding.
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Hi @agilix agilix
Hope you're having a good day.
May I ask if there have been any updates regarding what happens to Skype credit after Skype is retired?
Have you had a chance to review the responses shared so far?
I’d appreciate any updates you can provide, and please let me know if there’s anything further I can do to assist.
Hi @agilix agilix
I hope this message finds you well.
I’m reaching out to follow up, as it's been a little while since we last touched base regarding what happens to Skype credit after Skype is retired
If your question or concern has been addressed, please consider marking any helpful responses as accepted answers. Doing so helps others in the community find useful guidance more easily and keeps the conversation productive for everyone.
Thanks again for your time
So basically, I still use Skype Dial Pad to make phone calls, not using Teams like what I can do from my business Teams account from my company, correct? This means that the personal free Teams account can only do chatting, video calling to other Teams users (members), but not to a regular cell phone line or land line, is this correct? If this is the answer, then it solves my issue. Thanks!
Please, see this support article on how to access Skype Dial Pad in Teams Free application.
Skype credit cannot be refunded. The only place where you can use your remaining credit to make phone calls is the Skype Dial Pad page on the Web:
https://calling.web.skype.com/
Just make sure to login to this site with exactly the same account as you have used with Skype.