Microsoft Copilot | Windows Copilot | Copilot+ PC
A PC equipped with advanced AI capabilities and Windows Copilot integration
Microsoft investigates Copilot outage affecting users in Europe
Sorry, I wasn't able to respond to that. Is there something else I can help with?
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Stephen McFadden (IT)
15
Reputation points
Sorry, I wasn't able to respond to that. Is there something else I can help with? Across all 365 apps. Is there a fix for this?
Microsoft Copilot | Windows Copilot | Copilot+ PC
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Gerard Martin Cruz 0 Reputation points2025-12-09T12:06:27.71+00:00 I was having the same issue, changing it from Auto to think deeper in the top right corner solved the issue
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Peter Macfie 0 Reputation points2025-12-09T14:52:58.77+00:00 yes, but we should have to change the setting here. Co-pilot shouldn't break like this.
Microsoft - please resolve asap.
Thanks :-)
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2 answers
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JuliaMarvin 19,250 Reputation points Volunteer Moderator2025-12-09T14:57:00.0533333+00:00 -
AI answer
2025-12-09T11:13:52.33+00:00 If you're encountering issues with Microsoft 365 apps where you receive a message stating, "Sorry, I wasn't able to respond to that," it may be related to a sign-in issue or a problem with the app itself. Here are some general troubleshooting steps you can take:
- Check Your Internet Connection: Ensure that you have a stable internet connection as connectivity issues can cause problems with app responses.
- Restart the App: Sometimes, simply closing and reopening the app can resolve temporary glitches.
- Clear Cache: Clearing the cache of the app can help in resolving unexpected behavior.
- Update the App: Make sure that your Microsoft 365 apps are up to date, as updates often fix bugs and improve performance.
- Sign Out and Sign Back In: Logging out of your account and then signing back in can refresh your session and resolve sign-in related issues.
- Check for Service Outages: Occasionally, Microsoft services may experience outages. You can check the Microsoft 365 service status page for any ongoing issues.
- Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance.
These steps should help you troubleshoot the issue across Microsoft 365 apps.
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