help to open a file

can you open or download the file on my google drive ?

Hi @Lise Naddeo,  

Welcome to the Microsoft Q&A forum.   

Thank you very much for reaching out regarding the file displayed at 
"sandbox:/mnt/data/Sui*Comman**Lothanti***.xlsx". I appreciate your patience and the details you provided. 

I’d like to clarify that this path is not a public link. The format sandbox:/mnt/data/... refers to an internal, temporary sandbox location inside your own active environment (such as a notebook or Colab‑style workspace). Because of this, the file can only be accessed directly from your session. 

However, there are a few steps you can try on your side to retrieve the file.  

Please follow the steps below:  

1/ Download the file directly from your environment 

Most notebook‑based tools (including Colab, ADA, Jupyter, etc.) provide a Files panel or file browser. 
From there, please check: 

• /mnt/data/ 
• or /content/ 

Once you locate Sui**_Comman****_Lothanti***.xlsx, you can download it to your device and upload it to Google Drive manually. 

2/ If you are using Google Colab 

Option A - Download using the file browser 

1. Click the folder icon on the left 
2. Go to /mnt/data/ 
3. Right‑click the file > Download 

Option B - Move the file to Drive using Colab UI 

1. In the file panel, click "Mount Drive" 
2. Drag the file from /mnt/data/ into your Drive folder 
3. It will sync automatically to your Google Drive 

3/ If the file is missing 

Sometimes sandbox environments reset. In that case, please re‑run your workflow so the file is generated again. 
If possible, you may also configure your tool to save output directly into Google Drive, avoiding the sandbox path entirely. 
4/ Contact Support 

If the issue continues, I recommend reaching out to your IT Administrator so they can help verify whether there are any organization‑level settings, permissions, or policies that may be affecting access to files generated in your environment.  

In case your IT department cannot access the necessary information or make the required changes, I recommend asking them to open a request with Microsoft Support team through the Microsoft Admin Center. They have access to backend configurations and can perform a more in-depth investigation. At the very least, they can provide the most effective workaround to ensure your experience remains smooth and secure.    

We kindly ask for your understanding that, as moderators, we do not have access to the administrative tools or permissions required to investigate or modify these configurations. We also do not have the capability to initiate remote sessions for direct assistance. Our role is to guide users to the appropriate resources and support channels.      

I hope this information is helpful. Should you have any further questions or need additional assistance, feel free to reach out.   

I look forward to hearing your thoughts on this.

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