Share via

Chinese email address on my account

Annemarie Body 0 Reputation points
2026-03-05T16:11:54.4066667+00:00

I have a chinese email address linked to my Hotmail account that I can’t delete?

Outlook | Outlook for mobile | Outlook for iOS | For home
0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Alice-N 10,280 Reputation points Microsoft External Staff Moderator
    2026-03-08T03:07:14.32+00:00

    Hi Annemarie Body 

    I hope you are doing well ! I just want to check if you have had a chance to test the steps earlier? Please let me know if they helped resolve the issue or if you are still experiencing any difficulties. I am here to assist you further.

    Best Regards

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Alice-N 10,280 Reputation points Microsoft External Staff Moderator
    2026-03-06T04:31:34.1966667+00:00

    Dear Annemarie Body 

    Thank you for reaching out to the Microsoft Q&A forum. I understand you are seeing a Chinese email address linked to your Hotmail/Microsoft account and you can’t delete it. I am happy to assist you.  

    If the “Remove” option is missing, the address is usually not being managed in the place you’re looking. Please check: 

    • If it is an account alias (sign-in/email address on the Microsoft account) 
      • Go to the official alias management page and remove it there: 
      • Use “Manage how you sign in to Microsoft” and allows selecting Remove next to the alias. 
      • Note: If the Chinese alias is a Microsoft-domain address ([@outlook.com/@hotmail.com/@live.com/@msn.com]), remove it is permanent and it cannot be used again. If it is the primary alias, you must set a different primary alias before you can remove it.  
    • If you only want to stop it being used to sign in (without deleting the alias) 
      • You can change sign-in preferences to turn off an alias for accessing the account (this is separate from deleting the alias). Changes can take up to 48 hours to apply across services. 
    • If it is listed as security verification info (used for sign-in codes), not an alias 
      • Remove it from Advanced security options as a verification method: 
      • Sign in to Advanced security options, expand the verification option, select Remove, then confirm. 
      • Important: Don’t remove all security info. Remove all security info can put the account into a restricted state for 30 days.  
    • If none of the above show it, or removal fails, please contact Support so that a live agent can help you manually delete it:  
      • Visit Contact - Microsoft Support
      • Type a brief description of your issue in the search box    
      • Scroll down to the bottom > select Sign in to contact support    
      • Log in to your personal Microsoft account.     
      • Under Products & Services, select "Other Products"; Under Categories, select a suitable Category.   
      • Click "Chat with a support agent in your web browser" (during business hours) 

    Thank you for your understanding, please let me know when you have further updates. I am here to help.

    Look forward to hearing from you.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

    Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

    Was this answer helpful?

    0 comments

  3. AI answer

    2026-03-05T16:12:09.88+00:00

    The Chinese email address is most likely an alias on the Microsoft account. Aliases can be removed or blocked from signing in, depending on how they are configured.

    Try the following steps:

    1. Go to Manage how you sign in to Microsoft at the "how you sign in" page: Edit account info and sign in with the Hotmail account.
    2. Under Account aliases, look for the Chinese email address.
    3. If it appears there, select Remove next to that alias to delete it.
      • Important: If the Chinese address is from a Microsoft domain (for example, @outlook.com, @hotmail.com, @live.com, @msn.com), removing it permanently deletes that alias and it cannot be associated with any Microsoft account again.
    4. If the Chinese email address does not offer a Remove option or is only being used as a sign‑in alias, it can be blocked from being used to sign in:
      1. Go to account.microsoft.com, sign in, select Your info, then Sign-in preferences.
      2. Under Sign-in preferences, uncheck the box for that Chinese email address so it can no longer be used to sign in, then select Save.

    If the address is not visible under aliases or sign‑in preferences, it may be part of security info (used only for verification codes). In that case:

    1. Sign in to the work or school or personal account’s Security info page (for work/school: My Account → Security info).
    2. If the Chinese email is listed as an Email method, select Delete next to it and confirm.

    If none of these locations show the Chinese email, or it still cannot be removed, contact Outlook.com support from within Outlook.com: Help → describe the issue → Still need help? → chat with a support agent.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.