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DirectX End-User Runtime fail to install with windows 11 24H2
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DimitriS
0
Reputation points
I have a game that is giving the error "DirectX Runtime needed" I am using the Epic Games launcher. I started with their support first, and exhausted their suggestions, and they said it must be a Microsoft issue.
I click "check for updates" constantly but cannot get the 25H2 yet. And yes i have "get the latest" checked.
I have DirectX 12 installed, and I ran the dxdiag to find it.
Microsoft recommended I run the installer, it fails to install.
I looked up that failure and it was recommended I install other components (that I already have) but I tried to install them anyway. Those installers won't install either.
I am on a fresh install of windows 11 with all updates installed. I have made no other changes. All drivers are up to date according to Windows. I am logged in with an administrator account, and i have been running installers as admin, i have tried turning of antivirus, etc. Nothing has helped. All of the Microsoft self-help articles related to this have suggested other things that either don't do anything, or recommend a sub program of some kind that also won't run or work. I am lost.
Windows for home | Windows 11 | Gaming
5 answers
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Rodrigo Queiroz 77,755 Reputation points Independent Advisor2026-03-10T23:17:58.95+00:00 -
Ramesh 176.2K Reputation points Volunteer Moderator2026-03-10T07:52:39.47+00:00 You're very welcome.
Note to other users:
To extract the DX9 modules manually, use the method here.
How to Extract DLLs from the DirectX (June 2010) Runtimes Setup
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VARADHARAJAN K 9,681 Reputation points Volunteer Moderator2026-03-10T06:50:18.2166667+00:00 Which game given that message.
Install directx 9.0c runtime
https://www.microsoft.com/en-in/download/details.aspx?id=8109
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Rodrigo Queiroz 77,755 Reputation points Independent Advisor
2026-03-09T14:42:48.1666667+00:00 Thank you. The log files returned a generic error. So not much to do from it.
I need more information about your system, please, right-click the Start Menu > System > copy and share the information under "Device Specifications" and "Windows Specifications"
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DimitriS 0 Reputation points
2026-03-10T05:06:17.09+00:00 Thank you! Here is that info:
Intel(R) Core(TM) i9-14900HX (2.20 GHz)
64.0 GB (63.6 GB usable)
Windows 11 Home, 25H2
OS Build: 26200.7922
Windows Feature Experience Pack 1000.26100.300.0
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Rodrigo Queiroz 77,755 Reputation points Independent Advisor
2026-03-08T23:39:27.8766667+00:00 Hi, I'm Rodrigo and I will help you.
Did you try installing this DirectX package?https://download.microsoft.com/download/1/7/1/1718ccc4-6315-4d8e-9543-8e28a4e18c4c/dxwebsetup.exe
If the installation is not working, please let me know the errors shown and share the log file.
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DimitriS 0 Reputation points
2026-03-08T23:58:56.8966667+00:00 It says an internal system error occurred.
I am attaching the DXError log and the DirectX log
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Ramesh 176.2K Reputation points Volunteer Moderator
2026-03-09T14:58:52.3633333+00:00 03/08/26 16:53:37: dxupdate: DirectXUpdateInstallPlugIn(): Unable to iterate through C:\Windows\system32\DirectX\WebSetup\Apr2005_d3dx9_25_x64.cab. The file may be damaged.Please try the offline installer:
Right-click on the downloaded file and choose Run as administrator.
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DimitriS 0 Reputation points
2026-03-10T05:22:15.2+00:00 I don't know how I missed this one. But yes, it didn't help.
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Ramesh 176.2K Reputation points Volunteer Moderator
2026-03-10T05:28:35.9966667+00:00 I don't know how I missed this one. But yes, it didn't help.
What happens when you install it? Any errors? Also, upload the latest DirectX setup logs.
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DimitriS 0 Reputation points
2026-03-10T05:35:19.8966667+00:00 It just returns the message that it is already installed.
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Ramesh 176.2K Reputation points Volunteer Moderator
2026-03-10T05:37:26.3766667+00:00 Do you get any errors when running Epic Games launcher?
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DimitriS 0 Reputation points
2026-03-10T05:42:50.02+00:00 No. The Launcher opens fine. it's just trying to start the game that returns the error.
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Ramesh 176.2K Reputation points Volunteer Moderator
2026-03-10T05:50:28.33+00:00 You may try this fixlist.
- Download Farbar Recovery Scan Tool 64-bit FRST64.exe
- Download fixlist.txt
- Save
Fixlist.txtto the folder whereFRST64.exeis present. - Close all programs.
- Launch the Farbar Scanner tool and click "Fix".
- Restart Windows if prompted.
- Upload the output log file (FixLog.txt) in your next reply.
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Ramesh 176.2K Reputation points Volunteer Moderator
2026-03-10T07:39:41.37+00:00 It ran correctly. Does your game app still say "DirectX Runtime needed"?
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DimitriS 0 Reputation points
2026-03-10T07:50:10.7033333+00:00 That did the trick! The game started. I don't know what that did, but I greatly appreciate it. I am hanging on to this conversation in case it comes up in the future. Thank you so much!
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