need to upgrade my computer Windows 10

Question

ETTA WILSON 0

I am currently using windows 10. I urgently need to upgrade

Please let me know what I need to do, I would prefer microsoft team to assist me

Thank you very much!

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2 answers

Answer 1

EmilyS726 232.8K Independent Advisor

Hello,

Did you already run the PC Health Check App?

If it does meet requirements, you can go here:

Download the installation assistant tool, and run it and upgrade it from there.

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Answer 2

AI answer

To upgrade a Windows 10 computer to Windows 11 and get help from Microsoft, follow these steps:

Check if the PC can run Windows 11
- The PC must be on a supported version of Windows 10 and meet the minimum hardware specifications for Windows 11.
- Install and run the PC Health Check app from the Windows 11 page: PC Health Check app.
Check for the free Windows 11 upgrade
- On the Windows 10 PC, select Start > Settings > Update & Security > Windows Update.
- Select Check for updates.
- If the device is eligible, an option to download and install Windows 11 will appear. Follow the on-screen steps to complete the upgrade.
Understand Windows 10 support status
- Support for Windows 10 has ended on October 14, 2025. The PC will still work, but it will no longer receive security updates. Upgrading to Windows 11 is recommended to stay protected.
Get direct assistance from Microsoft
- On the Windows 10 PC, open the Get Help app (search for “Get Help” from Start).
- Type a short description like “Upgrade to Windows 11” and choose Contact support.
- Follow the prompts to connect with a live agent via chat or request a call back for step-by-step assistance.

If the PC is not eligible for Windows 11, consider moving to a new device that meets Windows 11 requirements.

References:

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