Request for Cancellation and Refund of Accidental Charges

Hello Saumava, sorry to hear about the surprise charges. Here’s a quick roadmap to stop the bleeding and get your money back:

Cancel any active subscriptions:

• In the Azure portal go to Cost Management + Billing > Subscriptions
• Select the subscription that’s charging you, click Cancel
• Wait up to 72 hours for the billing cycle to close and receive your final invoice

Cancel and delete your Azure subscription

Turn off any support plan auto-renewal:

• In the portal go to Cost Management + Billing > Recurring charges
• Find your support plan, click the ellipsis (…) and select Turn off auto-renewal

Remove your payment method:

• Go to Cost Management + Billing > Payment methods
• Select your card or bank account and click Delete

Change or remove a payment method

Request a refund for the over-charge through Azure portal, Here are the steps you can follow to create support requests:

• Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
• Click on Create a Support Request.
• On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
• Do not click on refund request button or any suggested articles instead click on the Create support request on top of the panel.
• Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
• Do not click on refund request button or any recommendation solution/article, instead click on the Return to support request then click Next.
• Fill all the required information and provide a clear description of your issue and click Next.
• Review and create as submit the support request.
• You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. Please click Accept the Answer and upvote if the above was helpful.

Thanks.

Dear Dutta

Based on your description, this appears to be an Azure billing and subscription matter related to expired startup credits and unintentional charges. Please note that Azure provides Billing and Subscription Management support at no additional cost, and such cases must be reviewed directly by the Azure Billing Support Team.

To proceed, kindly open a billing support case using the official Azure Support portal by following the link:

Create an Azure Billing Support Request:

https://azure.microsoft.com/support/create-ticket/