I have no contacts on my Bcc. I hit forward to forward and email but when I hit on Bcc there are no contacts

In Outlook, selecting Bcc does not automatically show a list of contacts; it only shows the Bcc field where addresses can be typed or selected. To add contacts when Bcc appears: In classic Outlook, open a new email or select Forward on an existing email. If the message opens in a new window, select Options > Bcc . If it opens in the Reading Pane, select Bcc from the ribbon. The Bcc line will appear under the To/Cc lines. To pick contacts, select To , Cc , or Bcc (depending on your Outlook layout) to open the address book, then search and select contacts to add to the Bcc field. If no contacts appear in the address book, verify that contacts actually exist in Outlook (for example, in the People/Contacts view) or re-import them if they were lost. Remember that Bcc recipients receive the message but their names are hidden from other recipients. References: Show, hide, and view the Bcc (blind carbon copy) field in Outlook for Windows Address Book in the light version of Outlook No contacts appear in Outlook after import

Hi jimmy yvette I understand you’re having a problem in Classic Outlook for Windows where selecting Bcc shows “load more”, but no contacts appear when you try to pick recipients. I’m happy to help. Please confirm the following: Do your contacts appear in the People/Contacts view, or are they missing there too? Where are your contacts stored? Outlook mailbox / Outlook Data File (.pst), or iCloud contacts synced into Outlook? I would love to hear from you soon. Have a lovely day !

I am able to Bcc contacts under outlook classic but when I go to new outlook no contacts show up and it tells me to load more which doesn't work. I was looking for a way to add contacts to that but haven't found a way to do that.

When I hit on Bcc all my contacts are missing

Answer accepted by question author

AI answer

In Outlook, selecting Bcc does not automatically show a list of contacts; it only shows the Bcc field where addresses can be typed or selected. To add contacts when Bcc appears:

In classic Outlook, open a new email or select Forward on an existing email.
If the message opens in a new window, select Options > Bcc. If it opens in the Reading Pane, select Bcc from the ribbon. The Bcc line will appear under the To/Cc lines.
To pick contacts, select To, Cc, or Bcc (depending on your Outlook layout) to open the address book, then search and select contacts to add to the Bcc field.
If no contacts appear in the address book, verify that contacts actually exist in Outlook (for example, in the People/Contacts view) or re-import them if they were lost.

Remember that Bcc recipients receive the message but their names are hidden from other recipients.

References:

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Answer accepted by question author

Alice-N 10,280 Microsoft External Staff Moderator

Hi jimmy yvette

I understand you’re having a problem in Classic Outlook for Windows where selecting Bcc shows “load more”, but no contacts appear when you try to pick recipients. I’m happy to help.

Please confirm the following:

Do your contacts appear in the People/Contacts view, or are they missing there too?
Where are your contacts stored?
- Outlook mailbox / Outlook Data File (.pst), or
- iCloud contacts synced into Outlook?

I would love to hear from you soon. Have a lovely day !

Alice-N 10,280 Reputation points Microsoft External Staff Moderator

2026-05-13T02:07:52.18+00:00

Hi jimmy yvette

I hope you are doing well! I just want to check if you have had a chance to check my reply earlier? Please let me know when you have time.

Have a lovely day!
jimmy yvette 40 Reputation points

2026-05-13T08:08:08.0366667+00:00

It works under outlook classic but not under new outlook.
Alice-N 10,280 Reputation points Microsoft External Staff Moderator

2026-05-14T04:48:32.6666667+00:00
Hi jimmy yvette

Thanks for confirming this works in Classic Outlook. In new Outlook for Windows, try typing a few letters of the contact’s name or email in the Bcc box (or open Add recipients from the To/Cc/Bcc area and type in the search box). If the search list looks blank at first, that can be expected, especially with large lists—typing is what triggers the lookup.

If your contacts are in Classic Outlook under “Contacts (This computer only)”, they’re stored locally, so new Outlook won’t pick them up until you export/import them.

Note (if names look garbled after import): new Outlook imports best when the CSV is saved with UTF‑8 encoding. If the preview looks wrong, cancel, convert/save the CSV as UTF‑8, then import again. If your contacts are in Classic Outlook under “Contacts (This computer only)”, they’re stored locally, so new Outlook won’t pick them up until you export/import them. Please do this in order:

Confirm they’re local

Open Classic Outlook.

Go to People (Contacts).

In the folder list, look for Contacts (This computer only) under your account and confirm your contacts are there.

Export contacts from Classic Outlook to a CSV

In Classic Outlook, select File > Open & Export > Import/Export.

Choose Export to a file > Next.

Select Comma Separated Values > Next.

In Select folder to export from, select Contacts (This computer only) (under your account) > Next.

Select Browse, pick a save location, name the file (it will be a .csv), select OK > Next.

Select Finish to export. (When the progress box closes, the export is done.)

Optional check: open the CSV in Excel to confirm the contacts are there, then close without saving changes (saving incorrectly can break the CSV for import).

Import that CSV into new Outlook

Open new Outlook.

Open People (if you don’t see it on the left, use More apps > People, then you can pin it).

Select Import contacts.

Select Browse, choose the CSV you exported, then select Open.

Select Import and wait for the confirmation—your contacts should then appear in People and be available for addressing (To/Cc/Bcc).

Note: new Outlook imports best when the CSV is saved with UTF‑8 encoding. If the preview looks wrong, cancel, convert/save the CSV as UTF‑8, then import again.

Thank you!

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When I hit on Bcc all my contacts are missing

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