This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(169.60000000000002, 82%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESW%3C/text%3E%3C/svg%3E)
I am having trouble with the Microsoft Authenticator app, which is not pushing a code when I try to sign in to a Microsoft service. I have deleted and reinstalled the app, as well as tried adding my account to a second device, but I still cannot get past the Authenticator step. What can I do to fix this?
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(217.60000000000002, 24%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAA%3C/text%3E%3C/svg%3E)
Hello Stevie Wilson.
This may be as a result of many reasons. Please see the "I'm not receiving the verification code sent to my mobile device" section here:
You can mark it 'Accept Answer' if this helped.
Regards,
Abiola
None of these solutions fixed my issue. The authenticator app was working fine across two devices (phone and ipad) for many months but seems to have suddenly stopped working without any changes made on my end. I uninstalled and reinstalled the authenticator app on both devices, but when I reinstalled and tried to sign back in to the authenticator app, it prompts me to get a code from authenticator after putting in my password.
I can't reach out to an admin for help since the account having the issue is part of the Microsoft 365 Developer Program.