Microsoft Wireless Comfort Keyboard 1.0A (1027)

Hi - haven't seen any recent updates to this thread, but I am experiencing what appears to be a similar problem, slightly different model. 

I have the wireless comfort keyboard 5000 (model 1364).  Running vista.  Got the keyboard and it worked fine for a few hours.  Then, my computer went into hibernate mode and the keybaord hasn't been the same since.  As a side note, the mouse has been just fine

• no issues.  The keyboard ranges from being complete unresponsive, to being intermittely responsive, to working fine but a few keys don't work. 

Here is what I've done.  Checked batteries - they are fine.  I don't see any place to 'reset' the wireless device.  I've tried other USB ports.  It seems to work on other computers (XP) with no issue.  I've uninstalled both software and drivers, rebooted and then reinstalled (using several different methods). 

The net result of all of this is that sometimes the keyboard will work, sometimes not.  When it DOES work, two keys which never work are the tab and control key (well, only the left control key - the right one does work.  It occured to me that something may have inadvertently been reassigned to these keys, but I've restored to defaults with no luck.

I've not had this keyboard and mouse for a week, but have expended a frustrating amount of hours to many hours trying to find solutions and get it to work.  I'm about to eat the $50 or so dollars and trash it and go to another keyboard, but I sure would prefer to fix it.  :-)

If someone has any additional advice, I sure would appreciate it!  thanks in advance.

 I seem to have the same problem.  My left shift, left control, esc, and main enter key do not work.  I also have put my machine into hibernate and when it wakes up, the keys did not work.  After using the computer for 10-20 minutes, the non-responsive keys seem to work again.  Although now I seem to be stuck with the issue and it's not only on hibernation, but also a clean reboot

Hi - haven't seen any recent updates to this thread, but I am experiencing what appears to be a similar problem, slightly different model. 

I have the wireless comfort keyboard 5000 (model 1364).  Running vista.  Got the keyboard and it worked fine for a few hours.  Then, my computer went into hibernate mode and the keybaord hasn't been the same since.  As a side note, the mouse has been just fine

• no issues.  The keyboard ranges from being complete unresponsive, to being intermittely responsive, to working fine but a few keys don't work. 

Here is what I've done.  Checked batteries - they are fine.  I don't see any place to 'reset' the wireless device.  I've tried other USB ports.  It seems to work on other computers (XP) with no issue.  I've uninstalled both software and drivers, rebooted and then reinstalled (using several different methods). 

The net result of all of this is that sometimes the keyboard will work, sometimes not.  When it DOES work, two keys which never work are the tab and control key (well, only the left control key - the right one does work.  It occured to me that something may have inadvertently been reassigned to these keys, but I've restored to defaults with no luck.

I've not had this keyboard and mouse for a week, but have expended a frustrating amount of hours to many hours trying to find solutions and get it to work.  I'm about to eat the $50 or so dollars and trash it and go to another keyboard, but I sure would prefer to fix it.  :-)

If someone has any additional advice, I sure would appreciate it!  thanks in advance.

hi james,

thanks for your reply.  followed your instructions.....re: device manager but the remainder of the advice talked about connecting and disconnecting the keyboard.  mine is wireless, therefore info does not apply. 

no response from keyboard after changing batteries.  but there is no start up light or anything else to show if power is on.  i did try the batteries in another device and know they are working fine.

the wireless keyboard i am using is the microsoft usb dual recieiver wireless keyboard (intellitypepro).  at least that is what the device manager tells me.  on the keyboard itself it says:  microsoft wireless comfort keyboard 1.0a model 1027.  it came with the wireless laser mouse 6000, which as i mentioned is working fine.  i could not find them in the list when i followed the link you provided...  is it possible the name has changed?  

when i applied diagnostics.  all appears to be working and the proper driver is in place? 

please help. thanks again.

Hello lightinthedark3300,

 Thank you for using Microsoft Windows Vista Forums.

 Are you showing any signs of power to your keyboard since changing the batteries?  I have added some steps below for troubleshooting and included the link to information.  I have also added a link for Microsoft Hardware but I am not able to view your specific model since I do not have that information.  There is also a support forum as well as contact information.  Please let us know status.  Thanks!

How to troubleshoot keyboard issues that you may experience when you use a Microsoft keyboard:

  http://support.microsoft.com/kb/258826 The keyboard is not functioning If the keyboard is not functioning, make sure that it is connected correctly to the computer. Check all the keyboard's plugs (PS/2 and USB) to make sure that there are no loose connections.

If an adapter (USB to PS/2 or PS/2 to AT) is being used, verify that it is the adapter that came with the keyboard or that the keyboard supports adapting to a different port. For example, the Internet Keyboard does not adapt to a USB port, and a PS/2 to USB adapter will not work. It does not include an adapter.

If the issue continues to occur, connect the keyboard to a different computer. If the keyboard functions correctly on a different computer, the port to which the keyboard was connected on the original computer may be damaged. If this is the case, contact your computer manufacturer to inquire about how to repair or replace the damaged port.

If the keyboard does not function correctly on another computer, the keyboard may be defective. If this is the case, and the warranty on the keyboard is still valid, you can exchange the defective keyboard for a new keyboard.

To remove and then reinstall the driver, follow these steps:

1. Disconnect the device from the computer.
2. Turn off the power for the device, if the device has a separate power supply.
3. Open Device Manager. To do this, use one of the following methods:
   • In Windows Vista, click Start , type device in the Start Search box, and then click Device Manager in the Programs list. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.
   • In Windows XP, click Start, click Run, type devmgmt.msc, and then click OK.
4. Double-click Keyboard, right-click the keyboard that you use, and then click Uninstall.

Note If your device is not listed, this means that the device was removed automatically when you disconnected the device. Continue to the next step. 5. Restart the computer. 6. Turn the power back on for the device, if you have to, and then plug the device into the computer. Your computer detects the device, and then reinstalls the drivers for the device.

  Microsoft Hardware:http://www.microsoft.com/hardware/mouseandkeyboard/productlist.aspx?type=Keyboard&AdditionalType=Sets

James Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.