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I need help understanding the System Diagnostic Report

Anonymous
2011-10-09T16:51:14+00:00

Why do the links (http://go.microsoft.com/fwlink/?LinkID=70093, Explanation of Error Codes Generated by Device Manager) in Diagnostic Results/Warnings/Error pane point to a Vista page when I am using Win 7 Ultimate? In addition no explanation of error codes could be found on the Win 7 Support site.

Symptom: Device is not present, not working properly, or does not have all of its drivers installed.
Cause: A device has a configuration problem that prevents it from working properly.
Details: The device, Microsoft PS/2 Mouse, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ACPI\PNP0F03\4-1D01FCF-0.
Resolution: 1. Verify the correct driver is installed.
2. Try updating the drivers using Windows Update.
3. Check with the manufacturer for an updated driver.
4. Attempt to uninstall and then reinstall the device using Device Manager.
Related: Explanation of Error Codes Generated by Device Manager
Manage Devices in Windows
Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-10-10T06:55:14+00:00

This problem may be caused by a Hidden Device try uninstalling the Hidden Device and restart the computer.

Type Device Manager in the Search box above the Start button and press ENTER. Are there any yellow question marks in Device Manager? If yes what is the Device Error code.

To see Hidden Devices (Non Plug and Play Drivers) you need to select View, Show Hidden Devices. It is necessary to do this every time you open Device Manager if you need to see them.

A further complication can be Ghosted Devices –installed but not connected!

http://www.lockergnome.com/windows/2005/04/29/display-hidden-devices-in-device-manager-xp/

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  1. Anonymous
    2011-10-10T06:17:11+00:00

    Hi,

    ·         Were you able to resolve the issue mentioned in System Diagnostic Report?

    It appears to be a bug than a technical issue. I suggest that you post your feedback at the ‘Microsoft Connect’. Your feedback enables Microsoft to make software and services the best that they can be, and you can learn about and contribute to exciting projects.

    Here is a link that you can follow to report this bug:

    https://connect.microsoft.com/default.aspx

    Thanks

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