So you have looked in the event logs for errors?
http://windows.microsoft.com/en-US/windows7/Open-Event-Viewer
http://windows.microsoft.com/en-US/windows7/What-information-appears-in-event-logs-Event-Viewer
Have you or the VPN server admins looked at the VPN server logs for help?
If this is a PPTP VPN connection?
Remember you need to open/forward TCP Port 1723 through any firewall or router the server is behind. The firewall or router also need to be able to pass GRE Protocol 47 traffic. That is sometimes called PPTP Pass Through or VPN Pass Through or is automatically configured when TCP Port 1723 is opened depending on the firewall or router.
Testing the VPN path using the PPTP Ping and VPN Traffic sections on this page...
http://technet.microsoft.com/en-us/library/bb877965.aspx
http://windows.microsoft.com/en-US/windows7/Why-am-I-having-problems-with-my-VPN-connection
Troubleshooting VPN connections...
A Vista VPN troubleshooting page that maybe of some help...
http://blogs.technet.com/b/rrasblog/archive/2007/04/08/troubleshooting-vista-vpn-problems.aspx
Additional help in the TechNet Windows 7 IT Pro forums...
http://social.technet.microsoft.com/Forums/en/w7itpronetworking/threads
...or the appropriate Windows Server forum...
http://social.technet.microsoft.com/Forums/en/category/windowsserver/